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Application-Driven Product-Service System Configuration: Customer-Centered Strategy

  • Alexander Smirnov
  • Nikolay Shilov
  • Andreas Oroszi
  • Mario Sinko
  • Thorsten Krebs
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 10371)

Abstract

Companies are currently forced to implement new production and marketing paradigms because modern markets are getting more and more saturated and commoditized. One of the trends is orientation to services. The paper investigates the problem of product-service system configuration in a customer-centered way and discusses how it has been solved. The paper shares the authors’ vision of required improvements in business processes and information systems at the considered company related to life cycle management for product-service system configurations. Though the research results are based on the analysis of one company, the presented work can give significant input to achieve benefits for component manufacturers that tend to become system vendors in general.

Keywords

Product-service system Customer view Application view Information management Business process Information system 

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Copyright information

© Springer International Publishing AG 2017

Authors and Affiliations

  • Alexander Smirnov
    • 1
    • 2
  • Nikolay Shilov
    • 1
    • 2
  • Andreas Oroszi
    • 3
  • Mario Sinko
    • 3
  • Thorsten Krebs
    • 4
  1. 1.SPIIRASSt. PetersburgRussia
  2. 2.ITMO UniversitySt. PetersburgRussia
  3. 3.Festo AG & Co.EsslingenGermany
  4. 4.Encoway GmbHBremenGermany

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