Application-Driven Product-Service System Configuration: Customer-Centered Strategy
Companies are currently forced to implement new production and marketing paradigms because modern markets are getting more and more saturated and commoditized. One of the trends is orientation to services. The paper investigates the problem of product-service system configuration in a customer-centered way and discusses how it has been solved. The paper shares the authors’ vision of required improvements in business processes and information systems at the considered company related to life cycle management for product-service system configurations. Though the research results are based on the analysis of one company, the presented work can give significant input to achieve benefits for component manufacturers that tend to become system vendors in general.
KeywordsProduct-service system Customer view Application view Information management Business process Information system
Unable to display preview. Download preview PDF.
- 1.Zhang, M.-R., Yang, C.-C., Ho, S.-Y., Chang, C.H.: A study on enterprise under globalization competition knowledge management and creation overhead construction. J. of Interdisciplinary Mathematics 17(5–6), 423–433 (2014)Google Scholar
- 2.Erdener, K., Hassan, S.: Globalization of consumer markets: structures and strategies. Routledge (2014)Google Scholar
- 3.Bryson, J.R., Daniels, P.W. (eds.) Handbook of Service Business: Management, Marketing, Innovation and Internationalisation. Edward Elgar Publishing (2015)Google Scholar
- 4.The Wall Street Journal (2016). http://www.wsj.com/
- 5.Ceschin, F.: Product-Service System Innovation: A promising approach to sustainability. Sustainable Product-Service Systems, pp. 17–40. Springer International Publishing (2014)Google Scholar
- 7.Baumeister, H.: Customer relationship management for SMEs. In: Proceedings of the 2nd Annual Conference eBusiness and eWork e2002, Prague, Czech Republic (2002)Google Scholar
- 8.Fjermestad, J., Romano Jr., N.C.: An integrative implementation framework for electronic customer relationship management: revisiting the general principles of usability and resistance. In: Proceedings of the 36th Hawaii International Conference on System Sciences (HICSS 2003), Big Island, HI, USA (2003)Google Scholar
- 9.Piller, F., Schaller, C.: Individualization based collaborative customer relationship management: motives, structures, and modes of collaboration for mass customization and CRM. Working Paper No. 29 of the Dept. of General and Industrial Management, Technische Universität München (2004)Google Scholar
- 10.Saidani, O., Nurcan, S.: Business process modeling: a multi-perspective approach integrating variability. In: Bider, I., Gaaloul, K., Krogstie, J., Nurcan, S., Proper, H.A., Schmidt, R., Soffer, P. (eds.) BPMDS/EMMSAD -2014. LNBIP, vol. 175, pp. 169–183. Springer, Heidelberg (2014). doi: 10.1007/978-3-662-43745-2_12 Google Scholar
- 11.Rock, G., Theis, K., Wischnewski, P.: Variability management. In: Concurrent Engineering in the 21st Century: Foundations, Developments and Challenges, pp. 491–519. Springer (2015)Google Scholar
- 12.Smirnov, A., Kashevnik, A., Shilov, N., Oroszi, A., Sinko, M., Krebs, T.: Changing business information systems for innovative configuration processes. In: Matulevičius, R., Maggi, F.M., Küngas, P. (eds.) Joint Proceedings of the BIR 2015 Workshops and Doctoral Consortium Co-located with 14th International Conference on Perspectives in Business Informatics Research (BIR 2015). CEUR, vol. 1420, pp. 62–73 (2015)Google Scholar
- 14.von Hippel, E.: Democratizing innovation. The MIT Press, Cambridge (2006)Google Scholar