Advertisement

The Game of Trust: Using Behavioral Experiment as a Tool to Assess and Collect Trust-Related Data

  • Diego de Siqueira BragaEmail author
  • Marco Niemann
  • Bernd Hellingrath
  • Fernando Buarque de Lima Neto
Conference paper
Part of the IFIP Advances in Information and Communication Technology book series (IFIPAICT, volume 505)

Abstract

Trust is one of the most important dimensions in developing and maintaining business relationships. However, due to the difficult to collect trust-related data from industry, given its concerns surrounding privacy and trade secret protection, it still very problematic to investigate it. Motivated by the growing interest in behavioral research in the field of operations and supply chain management, and by the lack of supply chain trust-related datasets, the authors of this paper proposed and designed a novel trust behavioral experiment. Utilizing concepts of gamification and serious games, the experiment is capable of gathering information regarding individuals’ behavior during procurement, information exchange, and ordering decisions considering trust relations in the context of supply chains.

Keywords

Trust Behavioral experiment Supply chains Gamification 

References

  1. 1.
    Sterman, J.D.: Instructions for running the production-distribution game “The Beer Game” (1998). http://opim.wharton.upenn.edu/sok/papers/b/BEERGAMEINSTRUCTIONSCOMPLETE.PDF
  2. 2.
    Meijer, S., Zuniga-Arias, G., Sterrenburg, S.: Experiences with the mango chain game. In: Smeds, R., Riis, J., Haho, P., Jaatinen, M. (eds.) Proceedings of the 9th International Workshop of the IFIP, Espoo, Finland, pp. 123–132 (2005). http://library.wur.nl/file/wurpubs/LUWPUBRD_00342546_A502_001.pdf
  3. 3.
    Meijer, S., Hofstede, G.J., Beers, G., Omta, S.W.F.: Trust and tracing game: learning about transactions and embeddedness in a trade network. Prod. Plann. Control 17(6), 569–583 (2006). http://www.tandfonline.com/doi/abs/10.1080/09537280600866629 CrossRefGoogle Scholar
  4. 4.
    Laeequddin, M., Sahay, B., Sahay, V., Waheed, K.A.: Measuring trust in supply chain partners’ relationships. Meas. Bus. Excellence 14(3), 53–69 (2010). http://www.emeraldinsight.com/doi/abs/10.1108/13683041011074218 CrossRefGoogle Scholar
  5. 5.
    Loewenstein, G.: Experimental economics from the vantage-point of behavioural economics. Econ. J. 109(453), 25–34 (1999). http://onlinelibrary.wiley.com/doi/10.1111/1468-0297.00400/abstract CrossRefGoogle Scholar
  6. 6.
    Wu, S.D.: Supply chain intermediation: a bargaining theoretic framework. In: Simchi-Levi, D., Wu, S.D., Shen, Z.-J. (eds.) Handbook of Quantitative Supply Chain Analysis, vol. 74, pp. 67–115. Springer, Heidelberg (2004)CrossRefGoogle Scholar
  7. 7.
    Lui, S.S., Ngo, H.-Y.: The role of trust and contractual safeguards on cooperation in non-equity alliances. J. Manag. 30(4), 471–485 (2004). http://linkinghub.elsevier.com/retrieve/pii/S0149206304000248 Google Scholar
  8. 8.
    Ibrahim, M., Ribbers, P.M.: The impacts of competence-trust and openness-trust on interorganizational systems. Eur. J. Inf. Syst. 18(3), 223–234 (2009). http://dx.doi.org/10.1057/ejis.2009.17 CrossRefGoogle Scholar
  9. 9.
    Haghpanah, Y., DesJardins, M.: A trust model for supply chain management. In: Proceedings of the Twenty-Fourth AAAI Conference on Artificial Intelligence, pp. 1933–1934 (2010)Google Scholar
  10. 10.
    Lin, F., Sung, Y., Lo, Y.: Effects of trust mechanisms on supply-chain performance: a multi-agent simulation study effects of trust mechanisms on supply-chain. Int. J. Electron. Commer. 9(4), 91–112 (2005). http://www.jstor.org/stable/27751166 Google Scholar
  11. 11.
    Lange, K., Kühn, S., Filevich, E.: Just another tool for online studies (JATOS): an easy solution for setup and management of web servers supporting online studies. PLOS One 10(6), 1–14 (2015). http://dx.plos.org/10.1371/journal.pone.0130834 Google Scholar

Copyright information

© IFIP International Federation for Information Processing 2017

Authors and Affiliations

  • Diego de Siqueira Braga
    • 1
    Email author
  • Marco Niemann
    • 1
  • Bernd Hellingrath
    • 1
  • Fernando Buarque de Lima Neto
    • 2
  1. 1.Westfälische Wilhelms-Universität MünsterMünsterGermany
  2. 2.University of PernambucoRecifeBrazil

Personalised recommendations