Sustainability of the aAQUA e-Agriservice: A Case Study of Maharashtra, India

  • S. K. Wadkar
  • K. Singh
  • A. Mohammad
  • K. S. Kadian
  • R. Malhotra
Conference paper
Part of the IFIP Advances in Information and Communication Technology book series (IFIPAICT, volume 504)


The present study aimed to determine the sustainability of the aAQUA (Almost All Questions Answered) e-Agriservice in Maharashtra state, western parts of India covering the four districts of the state. The study used the ex-post facto (cause to effect) research design in a quasi-intervention setting. The list of registered users was obtained from the service provider (presently Agrocom Software Technologies Pvt. Ltd.) and total of 120 users were selected randomly from four districts (30 users from each district). The sustainable-Agriservice Index (SeAGRSI) was computed based on the five dimensions viz. technological, economic, social, institutional, and political by using combinations of Multi-Criteria Analysis (MCA), Mixed Method Approach and Normalized Rank Order Method (NROM). The study revealed that the SeAGRSI for the social indicators was the highest among other dimensions of the sustainability (SeAGRSI = 0.77) followed by the technologically (0.73), economic (0.71) political (0.62) and institutional (0.58) sustainable. It was also found that the mean SeAGRSI was 0.70 as reported by one third (32.50%) of the users, which means 70% the aAQUA e-Agriservice was technologically, socially, economically, institutionally and politically sustainable. The indicators developed would be useful to develop strategy for sustainability of ICT efforts in many developing countries.


Dimensions of sustainability Rural ICT projects Sustainable aAQUA e-Agriservice Index 



The authors would like to thank the users of the e-Agriservice who participated in the evaluation study and special thanks to ‘Agrocom Technologies Pvt Ltd.’ for supporting the research study.


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Copyright information

© IFIP International Federation for Information Processing 2017

Authors and Affiliations

  • S. K. Wadkar
    • 1
  • K. Singh
    • 2
  • A. Mohammad
    • 2
  • K. S. Kadian
    • 2
  • R. Malhotra
    • 2
  1. 1.Tata Institute of Social ScienceMumbaiIndia
  2. 2.ICAR - National Dairy Research InstituteKarnalIndia

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