Determining the Balance Scorecard in Sheet Metal Industry Using the Intuitionistic Fuzzy Analytical Hierarchy Process with Fuzzy Delphi Method

  • S. Rajaprakash
  • R. Ponnusamy
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 10089)


Balance Scorecard (BS) is an important part of human resource management in any organization or industry. It used to cascade the organization vision and its expectation and develop the employment capability. Balance scorecard may have many factors. In order to produce the best product and to retain the trust of customers, the industry should be able to identify which area has to be concentrated with higher priority in the Balance Scorecard. This situation lead with an uncertainty to multi criteria decision making. In this work, an attempt has been made for ranking the factors in the Balance Scorecard using Intuitionistic fuzzy analytical hierarchy process with fuzzy Delphi method.


Intuitionistic fuzzy analytical hierarchy process Analytical Hierarchy Process Human resource 


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© Springer International Publishing AG 2017

Authors and Affiliations

  1. 1.Department of Computer Science and EngineeringSri Chandrasekarendra Saraswathi Viswa Maha Vidyalaya [SCSVMV]KanchipuramIndia
  2. 2.Department of Computer Science and EngineeringRajiv Gandhi College of EngineeringChennaiIndia

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