Blockchain Technology as an Enabler of Service Systems: A Structured Literature Review

Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 279)


Blockchain technology is expected to revolutionize the way transactions are performed, thereby affecting a vast variety of potential areas of application. While expectations are high, real world impact and benefit are still unclear. To be able to assess its impact, the first structured literature review of peer-reviewed articles is conducted. As blockchain technology is centered around a peer-to-peer network, enabling collaboration between different parties, the service system is chosen as unit analysis to examine its potential contribution. We have identified a set of characteristics that enable trust and decentralization, facilitating the formation and coordination of a service system.


Blockchain technology Service system Technology impact 


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© Springer International Publishing AG 2017

Authors and Affiliations

  1. 1.Karlsruhe Institute of TechnologyKarlsruheGermany

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