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“What I Tell You Three Times Is True”: The S.N.A.R.K. Circuit

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Building an Intuitive Multimodal Interface for a Smart Home

Part of the book series: Human–Computer Interaction Series ((BRIEFSHUMAN))

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Abstract

So-called natural interaction with smart homes has been limited by a misunderstanding of how humans naturally interact. Consider speech. Chatbots, developed to push the limits of voice-based interaction ignore the fact that natural human speech is actually multi-modal, supplemented both consciously and unconsciously by posture, gesture, facial expression, and a complex web of flexible situational data. In terms of UX design, this is not a bug but a feature. The inability of voice-based systems to recognize spoken commands can be corrected by using additional natural signals such as gestures, to increase the signal-to-noise ratio. This form of modular redundancy was fundamental to early satellite communications and became the basis for our S.N.A.R.K. Circuit, the means by which a human with the correct mental model can interact intuitively with a Smart Home.

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Authors and Affiliations

  1. Advertiser User Experience Research Group, Adecco at Google, San Bruno, CA, USA

    John N. A. Brown

  2. Interactive Systems Group, Alpen-Adria-Universität Klagenfurt, Klagenfurt, Carinthia, Austria

    John N. A. Brown

  3. Centre Tecnològic de Recerca per a la Depedència i la Vida Autònoma, Universitat Politècnica de Catalunya, Catalonia, Spain

    John N. A. Brown

  4. Signal Processing & Telecommunications Group, Department of Electrical, Electronic, Telecommunications Engineering and Naval Architecture, University of Genoa, Genova, Italy

    John N. A. Brown

  5. Interactive Systems Group, Alpen-Adria-Universität Klagenfurt, Klagenfurt, Carinthia, Austria

    Anton Josef Fercher

  6. Interactive Systems Group, Alpen-Adria-Universität Klagenfurt, Klagenfurt, Carinthia, Austria

    Gerhard Leitner

Authors
  1. John N. A. Brown
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  2. Anton Josef Fercher
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  3. Gerhard Leitner
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Correspondence to John N. A. Brown .

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Brown, J.N.A., Fercher, A.J., Leitner, G. (2017). “What I Tell You Three Times Is True”: The S.N.A.R.K. Circuit. In: Building an Intuitive Multimodal Interface for a Smart Home. Human–Computer Interaction Series(). Springer, Cham. https://doi.org/10.1007/978-3-319-56532-3_4

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  • DOI: https://doi.org/10.1007/978-3-319-56532-3_4

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-56531-6

  • Online ISBN: 978-3-319-56532-3

  • eBook Packages: Computer ScienceComputer Science (R0)

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