Warranty Driven Design—An Automotive Case Study

Chapter
First Online:
Part of the Decision Engineering book series (DECENGIN)

Abstract

Much is to be found within the literature relative to Product Service Systems and the process of servitization. As companies adopt these philosophies the concept of advanced service provision and availability contracting continues to evolve and to be adopted. Underpinning all of this is the management and mitigation of risk to revenue streams due to the lack of availability of the product’s design function resulting from failure or degradation. This has seen the emergence of Through-life Engineering Services and Integrated Vehicle Health Management which offer strategic solutions for the organisation seeking to mitigate risk and inform the design process. Whilst the majority of the literature focuses upon the aerospace and defence sectors little is known about the automotive sector. This chapter offers insight into the types of service data and the data sources used within a leading UK Automotive Manufacture. The means of obtaining the voice of the customer is also discussed. Finally an evolving ‘straw man’ TES informed system architecture is presented which will form the basis of future research and development by the author.

Keywords

Design Function Revenue Stream Service Delivery System Product Service System Automotive Sector 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
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Copyright information

© Springer International Publishing AG 2017

Authors and Affiliations

  1. 1.Centre for Innovative Manufacturing in Through-Life Engineering ServicesCranfield UniversityCranfieldUK
  2. 2.Jaguar Landrover PlcGaydon, WarwickshireUK

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