Advertisement

E-Government in Russia: Meeting Growing Demand in the Era of Budget Constraints

  • Elena Dobrolyubova
  • Oleg Alexandrov
Conference paper
Part of the Communications in Computer and Information Science book series (CCIS, volume 674)

Abstract

Rapid improvements in access to ICT in Russia result in increased demand for e-government services. The citizens using electronic means to apply for and receive the results of public services demonstrate higher satisfaction with quality of public service delivery, compared to those who use traditional in-person application procedures. However, both statistical and sociological data analyzed in the article suggest that the share of public services actually delivered in electronic form is still low (about 3.2% of Russian citizens managed to receive the administrative public services in electronic form in 2015). To reduce the gap in e-services development with OECD countries in the current budget constraints, there is a need to reallocate ICT resources along the key priority public functions and services and to turn e-government tools from being a cost item to becoming a factor of budget savings. To achieve such results, it is expedient to introduce the practice of measuring and monitoring service delivery transaction costs and to use cost-effectiveness as one of the key factor guiding the decision-making process on ICT investments.

Keywords

Public services Municipal services e-government e-services Transaction cost Optimization Efficiency Public expenditures 

References

  1. 1.
    Aleksandrov, O.V., Dobrolyubova, E.I.: Public service delivery through automated self-service kiosks: international experience and prospects for implementation in Russia. In: Proceedings of the 2nd International Conference on Electronic Governance and Open Society: Challenges in Eurasia (EGOSE 2015), pp. 205–210. ACM, New York (2015). doi: 10.1145/2846012.2846048
  2. 2.
    Aleksandrov, O.V., Dobrolyubova, E.I., Klochkova, E.N., Yuzhakov, V.N.: Optimizacija bjudzhetnyh rashodov v sfere gosudarstvennogo upravlenija. [Optimization of budget expenditures in public administration]. MESI, Moscow (2014). (in Russian)Google Scholar
  3. 3.
    Alshawi, S., Alalwany, H.: E-government evaluation: citizen’s perspective in developing countries. Inform. Technol. Dev. 15(3), 193–208 (2009)CrossRefGoogle Scholar
  4. 4.
    Andersen, K.V., Medaglia, R.: E-government front-end services: administrative and citizen cost-benefits. In: Wimmer, M.A., Scholl, H.J., Ferro, E. (eds.) EGOV 2008. LNCS, vol. 5184, pp. 148–159. Springer, Heidelberg (2008). doi: 10.1007/978-3-540-85204-9_13 CrossRefGoogle Scholar
  5. 5.
    Bershadskaya, L., Chugunov, A., Trutnev, D.: Information society development in Russia: measuring progress and gaps. In: Proceedings of the 2014 Conference on Electronic Governance and Open Society: Challenges in Eurasia, EGOSE 2014, pp. 7–13. ACM, New York (2014)Google Scholar
  6. 6.
    Butler, T., Hackney, R.: Breaking the iron law: implementing cost effective, green ICT in the UK public sector. In: Proceedings of the 20th European Conference on Information Systems, ECIS 2012, Barcelona (2012)Google Scholar
  7. 7.
    Elsas, A.: Economic benchmarking of E-government. In.: Managing Information in the Digital Economy: Issues and Solutions, pp. 405–407. IBIMA, Bonn (2006)Google Scholar
  8. 8.
    European Commission. Digital Market. Digital Economy and Society. https://ec.europa.eu/digital-single-market/en/download-scoreboard-reports
  9. 9.
    Federal Tax Service. Statistics and Analytics. https://www.nalog.ru/rn77/related_activities/statistics_and_analytics/effectiveness/#t8. (in Russian)
  10. 10.
    Gatautis, R., Vitkauskaite, E.: E-government services: creating value through services’ quality. In: Yannacopoulos, D., Manolitzas, P., Matsatsinis, N., Grigoroudis, E. (eds.) Evaluating Websites and Web Services: Interdisciplinary Perspectives on User Satisfaction, Information Science Reference, Hershey, pp. 42–59 (2014). doi: 10.4018/978-1-4666-5129-6.ch003
  11. 11.
    Improving Public Administration. Administrative Reform Portal. http://www.itu.int/wsis/docs/geneva/official/dop.html (in Russian)
  12. 12.
  13. 13.
    Jayashree, S., Marthandan, G.: Government to E-government to E-society. J. Appl. Sci. 10(19), 2205–2210 (2010)CrossRefGoogle Scholar
  14. 14.
    Milakovich, M.E.: Digital Governance: New Technologies for Improving Public Service and Participation. Routledge, New York (2012). doi: 10.4324/9780203815991
  15. 15.
    Muñoz, L.A., Sánchez, R.G.: Implementation of e-government and reforms in public administrations in crisis periods: a scientometrics approach. In: Public Affairs and Administration: Concepts, Methodologies, Tools, and Applications, pp. 2028–2045. IRMA (2015)Google Scholar
  16. 16.
    New Zealand Controller and Auditor General. Inland Revenue Department: Making it easy to comply. http://www.oag.govt.nz/2011/making-it-easy-to-comply/docs/ird-making-it-easy-to-comply.pdf/view
  17. 17.
    OECD. Government at a Glance 2013. OECD Publishing, Paris (2013). doi:http://dx.doi.org/10.1787/gov_glance-2013-en
  18. 18.
    OECD. Government at a Glance 2015. OECD Publishing, Paris (2015). doi:http://dx.doi.org/10.1787/gov_glance-2015-en
  19. 19.
    OECD. Recommendation of the Council on Digital Government Strategies. Adopted by the OECD Council on 15 July 2014. http://www.oecd.org/gov/digital-government/Recommendation-digital-government-strategies.pdf
  20. 20.
    OECD Survey on Digital Government Performance 2014. http://qdd.oecd.org/subject.aspx?Subject=6C3F11AF-875E-4469-9C9E-AF93EE384796
  21. 21.
    Palka, W., Yigitel, G., Jurisch, M.C., Wolf, P., Krcmar, H.: Basic approaches for the evaluation of IT-investments in E-government: a literature review. In: Wimmer, M., Janssen, M., Macintosh, A., Scholl, H., Tambouris, E. (eds.) Lecture Notes in Informatics (LNI), Proceedings - Series of the Gesellschaft Fur Informatik (GI), P-221, pp. 27–34. Gesellschaft für Informatik, Bonn (2013)Google Scholar
  22. 22.
    Persaud, A., Persaud, P.: Rethinking E-government adoption: a user-centered model. In: Public Affairs and Administration: Concepts, Methodologies, Tools, and Applications, Chap. 2, pp. 657–676. IRMA (2015)Google Scholar
  23. 23.
    Qian, H.: Global perspectives on E-governance: from government-driven to citizen-centric public service delivery. In: ACM International Conference Proceeding Series, October 2010, pp. 1–8. ACM, New York (2010)Google Scholar
  24. 24.
    Sadovnikova, N.A., Klochkova, E.N., Dobrolyubova, E.I., Alexandrov, O.V.: Basic trends of information society development in Russia compared to world’s leading countries. Int. Rev. Manag. Mark. 5, 18–29 (2015)Google Scholar
  25. 25.
    Singh, S.: E-government considerations: a focus on South Africa. In: Public Affairs and Administration: Concepts, Methodologies, Tools, and Applications, Chap. 1, pp. 329–366. IRMA (2015)Google Scholar
  26. 26.
    Styrin, E., Dmitrieva, N.: Information services quality measurement: Russian federal authorities example. In: Proceedings of the 2nd International Conference “Electronic Governance and Open Society: Challenges in Eurasia” (EGOSE 2015), pp. 228–231. ACM, New York (2015)Google Scholar
  27. 27.
  28. 28.
    UK Government Performance. https://www.gov.uk/performance
  29. 29.
  30. 30.
    Wang, H.-J., Lo, J.: Determinants of citizens’ intent to use government websites in Taiwan. Inf. Dev. 29(2), 123–137 (2013). doi: 10.1177/0266666912453835 CrossRefGoogle Scholar
  31. 31.
    World Economic Forum. Global Technology Information report 2015 (2015). http://reports.weforum.org/global-information-technology-report-2015/
  32. 32.
    Yuzhakov, V.N., Dobrolyubova, E.I., Pokida, A.N., Zybunovskaya, N.V.: Udovletvorennost grazhdan kachestvom predostavlenia administrativnych gosudarstvennyh i municipalnych uslug [Citizen Satisfaction with Quality of Administrative Public and Municipal Services]. Delo Publishing, Moscow (2015). (in Russian)Google Scholar

Copyright information

© Springer International Publishing AG 2016

Authors and Affiliations

  1. 1.Russian Academy of National Economy and Public AdministrationMoscowRussia
  2. 2.CEFC GroupMoscowRussia

Personalised recommendations