Solving Problems During an Enterprise System Adoption: Does Employees’ Age Matter?

  • Ewa SojaEmail author
  • Piotr Soja
  • Grażyna Paliwoda-Pękosz
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 264)


The current study aims at investigating the role of employees’ age in the perception of problems and related solutions during an enterprise system (ES) implementation. On the basis of empirical data gathered from Polish ES practitioners and following grounded theory approach, the taxonomies of problems and solutions to these problems have been developed. Next, an analysis into the differences of problem and solution perceptions depending on respondents age has been conducted. The age-based analysis illustrated the need for cooperation between the youngest and the oldest employees in order to work out effective solutions. The main findings suggest that older employees are able to accurately indicate general problems, while younger workers may work out detailed and effective solutions to these problems. The results also suggest that the middle-aged employees have the potential to be the driving force of the implementation project.


Enterprise systems Adoption Problems Solutions Labor force age Ageing Poland 



This research has been financed by the funds granted to the Faculty of Management, Cracow University of Economics, Poland, within the subsidy for maintaining research potential.


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Copyright information

© Springer International Publishing AG 2016

Authors and Affiliations

  • Ewa Soja
    • 1
    Email author
  • Piotr Soja
    • 2
  • Grażyna Paliwoda-Pękosz
    • 2
  1. 1.Department of DemographyCracow University of EconomicsKrakówPoland
  2. 2.Department of Computer ScienceCracow University of EconomicsKrakówPoland

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