Dealing with Behavioral Ambiguity in Textual Process Descriptions

  • Han van der Aa
  • Henrik Leopold
  • Hajo A. Reijers
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9850)

Abstract

Textual process descriptions are widely used in organizations since they can be created and understood by virtually everyone. The inherent ambiguity of natural language, however, impedes the automated analysis of textual process descriptions. While human readers can use their context knowledge to correctly understand statements with multiple possible interpretations, automated analysis techniques currently have to make assumptions about the correct meaning. As a result, automated analysis techniques are prone to draw incorrect conclusions about the correct execution of a process. To overcome this issue, we introduce the concept of a behavioral space as a means to deal with behavioral ambiguity in textual process descriptions. A behavioral space captures all possible interpretations of a textual process description in a systematic manner. Thus, it avoids the problem of focusing on a single interpretation. We use a compliance checking scenario and a quantitative evaluation with a set of 47 textual process descriptions to demonstrate the usefulness of a behavioral space for reasoning about a process described by a text. Our evaluation demonstrates that a behavioral space strikes a balance between ignoring ambiguous statements and imposing fixed interpretations on them.

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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  • Han van der Aa
    • 1
  • Henrik Leopold
    • 1
  • Hajo A. Reijers
    • 1
    • 2
  1. 1.Department of Computer SciencesVU University AmsterdamAmsterdamThe Netherlands
  2. 2.Department of Mathematics and Computer ScienceEindhoven University of TechnologyEindhovenThe Netherlands

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