Reflective Learning at the Workplace - The MIRROR Design Toolbox

  • Sobah Abbas Petersen
  • Ilaria Canova-Calori
  • Birgit R. Krogstie
  • Monica Divitini
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9891)


Using the theoretical understanding of a domain to inform design is a well-known challenge. In this paper we address this challenge in relation to reflective learning at the workplace. The work is informed by theoretical and empirical work that led to the Computer Supported Reflective Model (CSRL model), a model describing the different phases of reflective learning and how it can be supported by different tools. Starting from this model, we have conceived a set of conceptual tools that can help designers without prior knowledge of reflective learning to design for it, taking into account the complex interleaving of work practices and reflection.


Reflective learning Design Design Toolbox Workplace learning 



This work was conducted as a part of the EU TEL MIRROR project and partly funded by the TELL GEMINI Center ( We thank the participants of the project for feedback and fruitful discussions.


  1. 1.
    Hornecker, E.: Creative idea exploration within the structure of a guiding framework: the card brainstorming game. In: Fourth International Conference on Tangible, Embedded, and Embodied Interaction, TEI2010. ACM Press (2010)Google Scholar
  2. 2.
    Mueller, F., et al.: Supporting the creative game design process with exertion cards. In: CHI 2014. ACM Publications, Toronto (2014)Google Scholar
  3. 3.
    Michalko, M.: Thinkertoys: A Handbook of Creative-Thinking Techniques, 2nd edn. Ten Speed Press, Berkeley (2006)Google Scholar
  4. 4.
    Oliveira, M., Petersen, S.A.: Co-design of neighbourhood services using gamification cards. In: HCI International, Crete, Greece (2014)Google Scholar
  5. 5.
    MIRROR. Project Homepage. Accessed 4 Apr 2016
  6. 6.
    Schön, D.: The Reflective Practitioner. Basic Books, Inc., New York (1983)Google Scholar
  7. 7.
    Prilla, M., Pammer, V., Krogstie, B.R.: Fostering collaborative redesign of work practice: challenges for tools supporting reflection at work. In: Bertelsen, O.W., et al. (eds.) Proceedings of the 13th European Conference on Computer Supported Cooperative Work, ECSCW 2013. Springer, London (2013)Google Scholar
  8. 8.
    Dewey, J.: How We Think: A Restatement of the Relation of Reflective Thinking to the Educative Process. D.C. Heath, Boston (1933). Revised editionGoogle Scholar
  9. 9.
    Boud, D., Keogh, R., Walker, D.: Reflection: Turning Experience into Learning. RoutledgeFalmer, London (1985)Google Scholar
  10. 10.
    Kolb, D.A.: Experiential Learning: Experience as a Source of Learning and Development. Prentice Hall, New Jersey (1984)Google Scholar
  11. 11.
    Kolb, D.A., Fry, R.: Towards an Applied Theory of Experiential Learning. In: Cooper, C.L. (ed.) Theories of Group Processes, pp. 33–58. Wiley, London (1975)Google Scholar
  12. 12.
    Driscoll, J., Teh, B.: The potential of reflective practice to develop individual orthopaedic nurse practitioners and their practice. J. Orthop. Nurs. 5, 95–103 (2001)CrossRefGoogle Scholar
  13. 13.
    Krogstie, B.R., Prilla, M., Pammer, V.: Understanding and supporting reflective learning processes in the workplace: the CSRL model. In: Hernández-Leo, D., Ley, T., Klamma, R., Harrer, A. (eds.) EC-TEL 2013. LNCS, vol. 8095, pp. 151–164. Springer, Heidelberg (2013)CrossRefGoogle Scholar
  14. 14.
    Morelli, N., Würtz, P.: My Neighbourhood Deliverable 2.2 - Handbook of co-design activities for co-designing services. Department of AD:MT, Aalborg University, Aalborg (2013)Google Scholar

Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  • Sobah Abbas Petersen
    • 1
  • Ilaria Canova-Calori
    • 1
    • 3
  • Birgit R. Krogstie
    • 2
  • Monica Divitini
    • 1
  1. 1.Department of Information and Computer ScienceNTNUTrondheimNorway
  2. 2.Department of Informatics and E-LearningNTNUTrondheimNorway
  3. 3.House of Knowledge ASTrondheimNorway

Personalised recommendations