Lean Thinking in Non-profit Organizations

  • Ivo Domingues
  • José Cunha Machado
Part of the Management and Industrial Engineering book series (MINEN)


Non-profit organizations are constrained by their institutional environment to adopt management models based both on quality certification and on principles of lean thinking . This research analyses the effects of organizational change based on two resources that rationalize organizational management : a quality standard and a software platform . The first resource provides a set of requirements, based on which the quality management system is built. The second resource provides the information/communication technology that provides the infrastructure for a quality management system. In theory, these resources should increase efficiency and stimulate institutional isomorphism . In reality, the consequences of this change process are not only the improvement of overall organizational performance but also increased intra-organizational and inter-organizational heterogeneity and the emergence of organizational paradoxes .


Continuous Improvement Software Platform Quality Management System Social Sector Waste Reduction 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer International Publishing Switzerland 2017

Authors and Affiliations

  1. 1.Department of Sociology, Institute of Social SciencesUniversity of MinhoBragaPortugal

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