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Performance Comparison of CRM Systems Dedicated to Reporting Failures to IT Department

  • Hubert Zarzycki
  • Jacek M. Czerniak
  • Dawid Lakomski
  • Piotr Kardasz
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 504)

Abstract

This paper contains study to confirm advantage of database systems in the client-side architecture for certain applications. Research investigates whether the client-side architecture systems can be more efficient at the significant load as compared to server-side architectures systems. The experiments were carried out for two types of servers and clients for a variety of tasks and servers load. For the purpose of experiments a two-part database system for reporting failures to IT department has been developed in Visual C# language according to former design assumptions. Then it was compared with the same system developed using PHP in the server-side architecture. The study has proven the advantage of client-side architecture systems in case of servers under high load and confirmed importance of using such architecture for small and medium-sized systems. Additionally, it indicated the necessity to optimize queries in order to accelerate operation of both kinds of applications as well as the need to use optimum network setup of the server.

Keywords

Database MySQL MsSQL C# Visual Studio.NET PHP ERP CRM Client-side Server-side 

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Copyright information

© Springer International Publishing Switzerland 2017

Authors and Affiliations

  • Hubert Zarzycki
    • 1
  • Jacek M. Czerniak
    • 2
  • Dawid Lakomski
    • 2
  • Piotr Kardasz
    • 3
  1. 1.Department of Computer ScienceWroclaw School of Information TechnologyWrocławPoland
  2. 2.AIRlab Artificial Intelligence and Robotics LaboratoryInstitute of Technology, Casimir the Great University in BydgoszczBydgoszczPoland
  3. 3.Cluster of Research, Development and InnovationWrocławPoland

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