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Using CQA History to Improve Q&A Experience

  • Cleyton Souza
  • Franck Aragão
  • José Remígio
  • Evandro Costa
  • Joseana Fechine
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9789)

Abstract

Social query is the practice of sharing questions through collaborative environments. In order to receive help, askers usually broadcast their request to the entire community. However, the prerequisite to receive help is to have the problem noticed by someone able and available to answer. Some works found a correlation between the characteristics of the questions and the outcome of receiving or not an answer. These findings suggest that there are some characteristics that are more likely to attract the attention of helpers. Our proposal is to analyse CQA history to identify the similar characteristics of previously asked questions that were answered. We believe that adding these characteristics in new questions will impact the receiving of answers. We evaluate our proposal using real world data and a real world experiment. Our results indicate that including “good characteristics” in the question reduce time for first response and improve answer quality.

Keywords

Social query Community question answering site Question redesign Response rate 

Notes

Acknowledgements

We want to thank the support of TIPS (http://www.grouptips.org) and IFPB–Campus Monteiro regarding the conduction of this study.

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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  • Cleyton Souza
    • 1
    • 2
  • Franck Aragão
    • 1
  • José Remígio
    • 1
  • Evandro Costa
    • 3
  • Joseana Fechine
    • 2
  1. 1.Federal Institute of EducationScience and Technology of Paraíba - IFPBMonteiroBrazil
  2. 2.Federal University of Campina Grande - UFCGCampina GrandeBrazil
  3. 3.Federal University of Alagoas - UFALMaceióBrazil

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