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Heuristic Evaluation for Novice Evaluators

  • André de Lima SalgadoEmail author
  • Renata Pontin de Mattos Fortes
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9746)

Abstract

Adapting the method of Heuristic Evaluation for novice evaluators can capacitate organizations of low monetary power that, usually, do not have conditions to resort to experts. In one of the courses given by the authors, 12 in 15 novice evaluators (80 %) said they had difficulties to distinguish the difference among the traditional usability heuristics. The aim of this study was to explore this affirmation and develop possible adaptations in order to mitigate this problem. Surveys with 13 usability experts and 15 novice evaluators showed that the 3rd and the 7th heuristics, from the traditional set of Nielsen and Molich, are probably more difficult for novices to understand and distinguish between each other. In a third survey, with 7 usability experts, we discussed a new description for heuristics 3 and 7 in order to make them easier for novice evaluators to understand and distinguish. Future studies can validate of the adaptations proposed here.

Keywords

Heuristic Evaluation Usability heuristics Novice evaluator 

Notes

Acknowledgments

We thank all volunteers that took part in the interview, CAPES and FAPESP for their great support. We also thank the Research Group Intermídia, from USP São Carlos, and ALCANCE, from Federal University of Lavras, for their kindly help. Also, we thank Professor Rudinei Goularte for his great advices at this study.

This study was supported by the grant #2015/09493-5, São Paulo Research Foundation (FAPESP).

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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  • André de Lima Salgado
    • 1
    Email author
  • Renata Pontin de Mattos Fortes
    • 1
  1. 1.ICMC University of São PauloSão CarlosBrazil

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