Enhancing Personas for Well-Being e-Services and Product Service Systems

  • Sauro ViciniEmail author
  • Adriano Gariglio
  • Francesco Alberti
  • Elettra Oleari
  • Alberto Sanna
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9746)


Personas are usually included in listings of standard methods within design. The study at hand explores how the Personas method gets integrated in a User-Centered process in the domain of hospital process re-engineering, health and well-being e-Services. The aim of this paper is to demonstrate how new extensions of the Personas method allow to effectively tackle specific challenges related to the design process, and to support e-Services development since the early stages of a project. The outcomes of our evolution of the Personas method are accurate and valuable Personas profiles that designers, developers and whoever is part of the project team can trust when crafting the user experience (UX), the user interface (UI) and the other components of e-Services.


Persona Profile Product Service System User Goal Dietary Plan Requirement Prioritization 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.



The research presented in this paper has been funded by the projects TAPPS (grant agreements No. 645119, WITDOM (grant agreements No. 644371 and PAL (grant agreements No. 643783-RIA All of them are part of European Union Horizon 2020 research and innovation programme (H2020-ICT-2014-1). We wish also to warmly thank the healthcare professionals of Ospedale San Raffaele (Milan, Italy) and the people involved in our studies for their precious and constant support.


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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  • Sauro Vicini
    • 1
    Email author
  • Adriano Gariglio
    • 1
  • Francesco Alberti
    • 1
  • Elettra Oleari
    • 1
  • Alberto Sanna
    • 1
  1. 1.e-Services for Life and Health, Fondazione Centro San RaffaeleMilanItaly

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