Inclusive Process and Tool for Evaluation of Accessible User Experience (AUX)

  • Geordie Graham
  • Sambhavi ChandrashekarEmail author
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9737)


Evaluating user experience (UX) during usability testing is an established practice leading to the design of more enjoyable information systems and products. Currently no published process or tool exists for UX evaluation for users with disabilities. Accessible User Experience (AUX) focuses on integrating accessibility into UX design to create enjoyable digital experiences for everyone, regardless of age or ability. With a view to developing an AUX evaluation tool and process, the emotional experiences of six blind individuals were explored through interviews along with hands-on sessions with websites/apps using laptops/phones. Comfort, Likability, Autonomy, Agency and Pleasure (constituting the CLAAP framework) were identified as dimensions for developing an AUX evaluation tool, which was tested with the interviewees. ‘Pleasure points’ were discovered as an alternative concept to ‘pain points.’ An inclusive process for conducting AUX studies with screen reader users was documented to support UX designers.


Blind Vision impaired Accessibility Screen reader Usability testing User Experience (UX) Accessible User Experience (AUX) Inclusive design 



Our special thanks are due to Dr. Katherine Sellen for her academic support as the Principal Advisor for this Master’s Research Project and to David Lawson for his editorial assistance.


  1. 1.
    ISO 9241. Standard on Ergonomics of Human System Interaction (Part 11 1998)Google Scholar
  2. 2.
    Bevan, N.: Classifying and selecting UX and usability measures. In: International Workshop on Meaningful Measures: Valid Useful User Experience Measurement, pp. 13–18 (2008)Google Scholar
  3. 3.
  4. 4.
  5. 5.
    Hassenzahl, M., Tractinsky, N.: User experience-a research agenda. Behav. Inf. Technol. 25(2), 91–97 (2006)CrossRefGoogle Scholar
  6. 6.
    Lazar, J., Feng, J., Allen, A.: Determining the impact of computer frustration on the mood of blind users browsing the web. In: Proceedings of the 8th International ACM SIGACCESS Conference on Computers and Accessibility, pp. 149–156. ACM (2006)Google Scholar
  7. 7.
    Lazar, J., Feng, J., Allen, A., Kleinman, J., Malarkey, C.: What frustrates screen reader users on the web. Int. J. Hum. Comput. Interact. 22(3), 247–269 (2007)CrossRefGoogle Scholar
  8. 8.
  9. 9.
    A (Rough) manifesto for accessible user experience (2015).
  10. 10.
  11. 11.
    Graham, G.: A process and tool for evaluation of accessible user experience with websites and apps for screen reader users who are blind: Masters degree in inclusive design (research report), OCAD University, Canada (2015).
  12. 12.
    Hassenzahl, M.: Experience design: technology for all the right reasons. Synth. Lect. Hum.-Centered Inf. 3(1), 1–95 (2010)CrossRefGoogle Scholar
  13. 13.
  14. 14.
    Petrie, H., Hamilton, F., King, N.: Tension, what tension?: website accessibility and visual design. In: Proceedings of the International Cross-Disciplinary Workshop on Web Accessibility, New York City (2004)Google Scholar
  15. 15.
    Petrie, H., Kheir, O.: The relationship between accessibility and usability of websites: In: Proceedings of ACM CHI 2007, Human Factors in Computing Systems. ACM Press, New York (2007)Google Scholar
  16. 16.
    Strain, P., Shaikh, A.D., Boardman, R.: Thinking but not seeing: think-aloud for non-sighted users. Paper presented at the CHI 2007, S18, San Jose, CA, 28 April–3 May 2007 (2007)Google Scholar
  17. 17.
    Seligman, M.E., Csikszentmihalyi, M.: Positive Psychology: An Introduction, vol. 55, no. 1, p. 5. American Psychological Association (2000)Google Scholar
  18. 18.
    Kahneman, D.: Thinking Fast and Slow: Farrar, Straus and Giroux, New York (2011)Google Scholar
  19. 19.
    Lopez, S.J., Snyder, C.R. (eds.): Oxford Handbook of Positive Psychology. Oxford University Press, New York (2009)Google Scholar
  20. 20.
    Lyubomirsky, S.: The How of Happiness: A Scientific Approach to Getting the Life You Want. Penguin Press, New York (2007)Google Scholar
  21. 21.
    Seligman, M.E.P.: Flourish: A Visionary New Understanding of Happiness and Well-being. Free Press, New York (2011)Google Scholar
  22. 22.
    Aveyard, H., Neale, J.: Critical incident technique. Res. Methods Health Soc. Care, 253, 253–264 (2008)Google Scholar
  23. 23.

Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  1. 1.Career CruisingTorontoCanada
  2. 2.OCAD UniversityTorontoCanada

Personalised recommendations