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Inclusive Process and Tool for Evaluation of Accessible User Experience (AUX)

  • Geordie Graham
  • Sambhavi ChandrashekarEmail author
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9737)

Abstract

Evaluating user experience (UX) during usability testing is an established practice leading to the design of more enjoyable information systems and products. Currently no published process or tool exists for UX evaluation for users with disabilities. Accessible User Experience (AUX) focuses on integrating accessibility into UX design to create enjoyable digital experiences for everyone, regardless of age or ability. With a view to developing an AUX evaluation tool and process, the emotional experiences of six blind individuals were explored through interviews along with hands-on sessions with websites/apps using laptops/phones. Comfort, Likability, Autonomy, Agency and Pleasure (constituting the CLAAP framework) were identified as dimensions for developing an AUX evaluation tool, which was tested with the interviewees. ‘Pleasure points’ were discovered as an alternative concept to ‘pain points.’ An inclusive process for conducting AUX studies with screen reader users was documented to support UX designers.

Keywords

Blind Vision impaired Accessibility Screen reader Usability testing User Experience (UX) Accessible User Experience (AUX) Inclusive design 

Notes

Acknowledgments

Our special thanks are due to Dr. Katherine Sellen for her academic support as the Principal Advisor for this Master’s Research Project and to David Lawson for his editorial assistance.

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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  1. 1.Career CruisingTorontoCanada
  2. 2.OCAD UniversityTorontoCanada

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