GatePal – Universal Design for Airport Navigation to Allow Departing Travellers to Stay Informed

  • Yilin Elaine LiuEmail author
  • Christina Harrington
  • Sarah Melgen
  • Jon Sanford
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9739)


Airports are challenging for travellers with disabilities and senior travellers with functional limitations due to the complexity of terminal environments and the variety of activities (e.g. navigation, check-in, security check) required for one to successfully depart or arrive. Without sufficient information associated with the context of airport environments, travellers with disabilities and functional limitations are not able to plan their activities or efficiently navigate through terminals and surrounding areas. For departing travellers, time is the most important contextual information due to constraints and potential barriers. Without providing the necessary information about the time it takes to complete each activity, especially when navigating, travellers with disabilities and functional limitations are not able to plan or anticipate any upcoming situations. This paper introduces a universal mobile application called GatePal that was designed based on the results of a preliminary user study and utilizes universal design principles to assist travellers with diverse abilities with navigation at airports.


Decision making Universal design Indoor navigation Information access 


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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  • Yilin Elaine Liu
    • 1
    Email author
  • Christina Harrington
    • 1
  • Sarah Melgen
    • 1
  • Jon Sanford
    • 1
  1. 1.Georgia Institute of TechnologyAtlantaUSA

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