Advertisement

GatePal – Universal Design for Airport Navigation to Allow Departing Travellers to Stay Informed

  • Yilin Elaine LiuEmail author
  • Christina Harrington
  • Sarah Melgen
  • Jon Sanford
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9739)

Abstract

Airports are challenging for travellers with disabilities and senior travellers with functional limitations due to the complexity of terminal environments and the variety of activities (e.g. navigation, check-in, security check) required for one to successfully depart or arrive. Without sufficient information associated with the context of airport environments, travellers with disabilities and functional limitations are not able to plan their activities or efficiently navigate through terminals and surrounding areas. For departing travellers, time is the most important contextual information due to constraints and potential barriers. Without providing the necessary information about the time it takes to complete each activity, especially when navigating, travellers with disabilities and functional limitations are not able to plan or anticipate any upcoming situations. This paper introduces a universal mobile application called GatePal that was designed based on the results of a preliminary user study and utilizes universal design principles to assist travellers with diverse abilities with navigation at airports.

Keywords

Decision making Universal design Indoor navigation Information access 

References

  1. 1.
    Brault, M.W.: Americans with disabilities: 2010. Curr. Popul. Rep. 7, 131 (2012)Google Scholar
  2. 2.
    National Center for Health Statistics: US. Health, United States, 2014: With special feature on adults aged, pp. 55–64 (2015)Google Scholar
  3. 3.
    Yau, M.K.S., McKercher, B., Packer, T.L.: Traveling with a disability: more than an access issue. Ann. Tourism Res. 31(4), 946–960 (2004)CrossRefGoogle Scholar
  4. 4.
    Popovic, V., Kraal, B. J., Kirk, P. J.: Passenger experience in an airport: an activity-centred approach. Proceedings of IASDR 2009, pp. 1–10 (2009)Google Scholar
  5. 5.
    Xiong, H., Fan, C., Zhu, X., Shu, W., Zhang, Z., Ji, Q.: Research and de-sign on passengers traffic information services mode of Hongqiao transport hub. Int. J. Bus. Manage. 5(4), 194 (2010)CrossRefGoogle Scholar
  6. 6.
    Burdette, D., Hickman, M.: Investigation of information needs of depart-ing air passengers. Transp. Res. Rec. J. Transp. Res. Board 1744, 72–81 (2001)CrossRefGoogle Scholar
  7. 7.
    Fodness, D., Murray, B.: Passengers’ expectations of airport service quality. J. Serv. Mark. 21(7), 492–506 (2007)CrossRefGoogle Scholar
  8. 8.
    Churchill, A., Dada, E., De Barros, A.G., Wirasinghe, S.C.: Quantifying and validating measures of airport terminal wayfinding. J. Air Transport Manage. 14(3), 151–158 (2008)CrossRefGoogle Scholar
  9. 9.
    Jonnalagedda, A., Pei, L., Saxena, S., Wu, M., Min, B. C., Teves, E., Dias, M. B.: Enhancing the Safety of Visually Impaired Travelers in and Around Transit Stations (2014)Google Scholar
  10. 10.
    Golledge, R.G., Klatzky, R.L., Loomis, J.M., Speigle, J., Tietz, J.: A geographical information system for a GPS based personal guidance system. Int. J. Geog. Inform. Sci. 12(7), 727–749 (1998)CrossRefGoogle Scholar
  11. 11.
    Ran, L., Helal, S., Moore, S.: Drishti: an integrated in-door/outdoor blind navigation system and service. In: Proceedings of the Second IEEE Annual Conference on Pervasive Computing and Communications, PerCom 2004, pp. 23–30. IEEE (2004)Google Scholar
  12. 12.
    Walker, B.N., Lindsay, J.: Navigation performance with a virtual auditory display: effects of beacon sound, capture radius, and practice. Hum. Factors: J. Hum. Factors. Ergon. Soc. 48(2), 265–278 (2006)CrossRefGoogle Scholar
  13. 13.
    Baus, J., Krüger, A., Wahlster, W.: A resource-adaptive mobile navigation system. In: Proceedings of the 7th International Conference on Intelligent User Interfaces, pp. 15–22. ACM (2002)Google Scholar
  14. 14.
    Han, D., Jung, S., Lee, M., Yoon, G.: Building a practical Wi-Fi-based indoor navigation system. IEEE Pervasive Comput. 13(2), 72–79 (2014)CrossRefGoogle Scholar
  15. 15.
    Radaha, T. R., Johnson, M. E.: Mobile Indoor Navigation Application for Airport Transits (2013)Google Scholar
  16. 16.
    Raman, S.: Airport accessibility for travellers with disabilities. J. Airport Manage. 5(3), 239–244 (2011)MathSciNetGoogle Scholar
  17. 17.
    Gupta, R., Venkaiah, V.: Airport passengers: their needs and satisfaction. SCMS J. Indian Manage. 12(3), 46 (2015)Google Scholar
  18. 18.
    Burdette, D., Hickman, M.: Investigation of information needs of departing air passengers. Transp. Res. Rec. J. Transp. Res. Board 1744, 72–81 (2001)CrossRefGoogle Scholar
  19. 19.
    Zhang, H., Ruff, L., Strawderman, L., Usher, J. M., Jackson, B.: Understanding passengers’ use of airports from a system usability perspective. In: IIE Annual Conference. Proceedings, p. 1. Institute of Industrial Engineers-Publisher (2011)Google Scholar
  20. 20.
    Sami, K., Ari, V.: Public transport real time information in Personal navigation systems for special user groups. In: 11th ITS World Congress, p. 6. Nagoya, Japan (2004)Google Scholar

Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  • Yilin Elaine Liu
    • 1
    Email author
  • Christina Harrington
    • 1
  • Sarah Melgen
    • 1
  • Jon Sanford
    • 1
  1. 1.Georgia Institute of TechnologyAtlantaUSA

Personalised recommendations