The Thinking Model and Design Process of Empathic Design: Cases Studies of Counter Design

  • Shu-Huei WangEmail author
  • Ming-Shean Wang
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9741)


Empathic design is an emerging issue in the field of design, adopts the human-oriented concept and emphasizes the position of the design object and an in-depth understanding of the potential needs of users to design the products, services and environment users really need. Designers may design products that satisfy the needs of users by exercising empathy and an in-depth understanding of the potential demands of users. Four designers of S brand were aimed as the object of this study and an in-depth interview was made to understand the thinking processes of designers. The thinking models of these four designers were constructed respectively to explore the empathic design process. This research methodology included the grounded theory, data and literature analysis and comparative case analysis of researches on cross-presentation of empathic design conceptual models. The empathic design models of these four designers were analyzed by the grounded theory and a total of 367 concepts, 75 sub-categories and 24 categories were generated, including P1 with 87 concepts, 17 sub-categories and 6 categories, P2 with 68 concepts, 18 sub-categories and 6 categories, P3 with 89 concepts, 19 sub- categories and 6 categories and P4 with 123 concept, 21 sub-categories and 6 categories.


Empathic design Empathic design thinking model Design thinking Design process Counter design 


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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  1. 1.Department of Digital DesignMingDao UniversityChanghuaTaiwan

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