Environment-Specific Smart Service System Design

  • Xiaohua SunEmail author
  • Jintian Shi
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9741)


Specific environment provides a certain type of functional services, if we organize them in service design thinking, the services would be more systematic, comprehensive and reasonable. This paper puts forward ESSD that puts “Service” as core and essential mindset to construct the relationship among components in the whole system. The concept of ESSD will be elaborated in this paper in four steps: (1) Definition of ESSD; (2) What ESSD could do and how does it work; (3) Differences with PSSD (Product Service System Design) and its characteristics; (4) Characteristics of SESSD (Smart Environment Service System Design) where “Smart” is both augmentation and new approach to design.


Environment Smart service Service system design IOT Big data 


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  2. Vezzoli, C.: Product-Service System Design for Sustainability, pp. 147–159 (2011)Google Scholar
  3. Service Design Methodologies.

Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  1. 1.College of Design and InnovationTongji UniversityShanghaiChina

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