Job Analysis and Cognitive Task Analysis in National Security Environments

  • Robert KittingerEmail author
  • Liza Kittinger
  • Glory E. Avina
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9743)


The critical cyber-infrastructure of the United States is under a constant barrage of attacks. Adversaries (foreign and domestic) attack the nation’s systems in order to test their design and limits; to steal information (spy); to damage the system; and embed malware which can be deployed at a later time. The ability of the United States’ military and federal civilian departments to detect, delay, and respond to these attacks is essential to our national security. Identifying the best personnel to place in these critical occupations requires understanding the knowledge, skills, abilities and other factors (KSAOs) necessary to successfully complete important job tasks. It is also beneficial to understand the cognitive aspects of the job and when cognitive load is too high; when cognitive fatigue is setting in; and how these affect job performance. These factors are identified and measured by Industrial-Organizational (I-O) psychologists using the methods of job analysis and cognitive task analysis.


Job analysis Cognitive task analysis Work analysis Cybersecurity Cyber defenders National security NASA-TLX 



Sandia National Laboratories is a multi-program laboratory managed and operated by Sandia Corporation, a wholly owned subsidiary of Lockheed Martin Corporation, for the U.S. Department of Energy’s National Nuclear Security Administration under contract DE-AC04-94AL85000, Sandia Report 2015-1424C. Approved for public release; further dissemination unlimited. This research was funded in part or whole by an Interagency Agreement between the Transportation Security Administration and the Department of Energy.


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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  • Robert Kittinger
    • 1
    Email author
  • Liza Kittinger
    • 1
  • Glory E. Avina
    • 1
  1. 1.Sandia National LaboratoriesAlbuquerqueUSA

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