Userbility: A Technique for the Evaluation of User Experience and Usability on Mobile Applications
User eXperience (UX) covers the relationship between usability, context of use, and user emotions regarding an application. Improving the UX and usability of an application, especially mobile applications, can influence their acceptance by end users. Although UX and usability evaluations focus on improving the quality of these applications, the software industry performs these evaluations separately. Based on this, we proposed Userbility, a technique for evaluating UX and usability in mobile applications. This technique is based on two methods: the Heuristic Evaluation and 3E method. In order to evaluate the Userbility technique, we conducted a study through the evaluation of five mobile applications. The results of this study show that it is possible to identify improvements in applications through a UX and usability inspection conducted with Userbility and a new version Userbility.
KeywordsUser eXperience (UX) Usability Mobile application Evaluation
We thank the financial support granted by CAPES (Coordination for the Improvement of Higher Education Personnel) and FAPEAM (Foundation for Research Support of the Amazonas State). And the financial support granted by CAPES through process number 175956/2013 and FAPEAM through processes numbers: 062.00600/2014; 062.00578/2014. And all the students volunteers who participated in the study.
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