Advertisement

Tool-Supported Usability Engineering for Continuous User Analysis

  • Anna Hüttig
  • Michael Herczeg
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9731)

Abstract

There is a large set of methods and measures to strengthen the usability of interactive products; however the practical application of usability engineering still seems to be difficult and is not practiced widely. As main problems we identified a low level of guidance, insufficient flexibility of methods and lack of awareness of results within the project team. We will discuss these problems and present a new approach of performing usability engineering in practice as collection of easy to handle tools that can be combined and integrated throughout the whole development process. The contribution places particular attention to the area of user analysis and how to support this important aspect of software development within our system Usability Engineering Repository (UsER).

Keywords

Persona Software engineering Tooling Usability engineering User-centered design User analysis User class 

References

  1. 1.
    Beyer, H., Holtzblatt, K.: Contextual Design: Defining Customer-Centered Systems (Interactive Technologies). Morgan Kaufmann Publishers Inc, San Francisco (1998)Google Scholar
  2. 2.
    Constantine, L.: Users, roles, and personas. In: Pruitt, J., Adlin, T. (eds.) The Persona Lifecycle, pp. 499–519. Morgan Kaufmann/Elsevier, Amsterdam (2006)Google Scholar
  3. 3.
    Cooper, A.: The Inmates are Running the Asylum. SAMS, Indianapolis (1999)CrossRefGoogle Scholar
  4. 4.
    Cooper, A., Reimann, R., Cronin, D.: About Face 3: The Essentials of Interaction Design, 3rd edn. Wiley, Indianapolis (2007)Google Scholar
  5. 5.
    Djajadiningrat, J.P., Gaver, W., Fres, J.W.: Interaction relabelling and extreme characters: methods for exploring aesthetic interactions. In: Proceedings of the 3rd Conference on Designing Interactive Systems: Processes, Practices, Methods, and Techniques, pp. 66–71. ACM, New York (2000)Google Scholar
  6. 6.
    Goodman, E., Kuniavsky, M., Moed, A.: Observing the User Experience: A Practitioner’s Guide to User Research. Elsevier, Waltham (2012)Google Scholar
  7. 7.
    Grudin, J.: Why Personas work: the psychological evidence. In: Pruitt, J., Adlin, T. (eds.) The Persona Lifecycle, pp. 643–663. Morgan Kaufmann/Elsevier, Amsterdam (2006)Google Scholar
  8. 8.
    Grudin, J., Poltrock, S.E.: User interface design in large corporations: coordination and communication across disciplines. In: Bice, K., Lewis, C. (eds.) Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI 1989), pp. 197–203. ACM, New York (1989)Google Scholar
  9. 9.
    Helander, M.G., Landauer, T.K., Prabhu, P.V.: Handbook of Human-Computer Interaction, 2nd edn. Elsevier Science Inc., New York (1997)Google Scholar
  10. 10.
    Herczeg, M.: Software-Ergonomie. Theorien, Modelle und Kriterien für gebrauchstaugliche interaktive Computersysteme, 3rd edn. Oldenbourg, München (2009)CrossRefGoogle Scholar
  11. 11.
    Herczeg, M., Kammler, M., Mentler, T., Roenspieß, A.: The usability engineering repository UsER for the development of task- and event-based human-machine-interfaces. In: Narayanan, S. (eds.) 12th IFAC, IFIP, IFORS, IEA Symposium on Analysis, Design, and Evaluation of Human-Machine Systems. International Federation of Automatic Control, pp. 483–490. Las Vegas (2013)Google Scholar
  12. 12.
    Hüttig A., Herczeg M.: Tool-based gradual user modeling for usability engineering. In: Proceedings of the European Conference on Cognitive Ergonomics ECCE 2015 (2015)Google Scholar
  13. 13.
    ISO/DIN 9241-210: Ergonomics of human-system interaction - Part 210: human-centred design for interactive systems. Beuth, Berlin (2008)Google Scholar
  14. 14.
    Kammler, M., Roenspieß, A., Herczeg, M: UsER: Ein modulares usability-engineering-repository. In: Mensch & Computer 2012: interaktiv informiert – allgegenwärtig und allumfassend, pp. 333–336. Oldenbourg, Munich (2012)Google Scholar
  15. 15.
    Lazar, J., Feng, J., Hochheiser, H.: Research Methods in Human-Computer Interaction. Wiley, Indianapolis (2010)Google Scholar
  16. 16.
    Mayhew, D.J.: The Usability Engineering Lifecycle: A Practitioner’s Handbook for User Interface Design. Morgan Kaufmann, San Francisco (1999)CrossRefGoogle Scholar
  17. 17.
    Metzker, E., Reiterer, H.: Use and reuse of HCI knowledge in the software development lifecycle – existing approaches and what developers think. In: Hammond, J., Gross, T., Wesson, J. (eds.) Usability: Gaining a Competitive Edge/IFIP 17th World Computer Congress, Montréal, Québec, Canada, pp. 39–55 (2002)Google Scholar
  18. 18.
    Mulder, S., Yaar, Z.: The User is Always Right: A Practical Guide to Creating and Using Personas for the Web, 1st edn. New Riders Publishing, Thousand Oaks (2006)Google Scholar
  19. 19.
    Nielsen, J.: Usability Engineering. Morgan Kaufmann Publishers Inc., San Francisco (1993)MATHGoogle Scholar
  20. 20.
    Nielsen, L.: Personas – User Focused Design. Springer, London (2013)CrossRefGoogle Scholar
  21. 21.
    Paul, M., Roenspieß, A., Herczeg, M.: UsER – Ein prozessorientiertes Entwicklungssystem für Usability-Engineering. In: Boll, S., Maaß, S., Malaka, R. (eds.) Mensch & Computer 2013: Interaktive Vielfalt, pp. 181–190. Oldenbourg, Munich (2013)Google Scholar
  22. 22.
    Pruitt, J., Adlin, T.: The Persona Lifecycle: Keeping People in Mind throughout Product Design. Morgan Kaufmann, San Francisco (2006)Google Scholar
  23. 23.
    Richter, M., Flückiger, M.D.: Usability Engineering kompakt. Springer, Berlin (2013)CrossRefGoogle Scholar
  24. 24.
    Roenspieß, A., Paul, M., Mentler, T., Herczeg, M.: Levels of abstraction for user modeling in the usability engineering repository UsER. In: Ahram, T., Karwowski, W., Marek, T. (eds.) Proceedings of the 5th International Conference on Applied Human Factors and Ergonomics, AHFE, pp. 390–400. AHFE, Krakow (2014)Google Scholar
  25. 25.
    Seffah, A.: Learning the ropes: human-centered design skills and patterns for software engineers’ education. Interactions 10(5), 36–45 (2003). ACM, New YorkCrossRefGoogle Scholar
  26. 26.
    Sharp, H., Rogers, Y., Preece, J.: Interaction Design: Beyond Human-Computer Interaction, 2nd edn. Wiley, New York (2011)Google Scholar
  27. 27.
    Sim, W., Brouse, P.: Empowering requirements engineering activities with Personas. Procedia Comput. Sci. 28, 237–246 (2014)CrossRefGoogle Scholar
  28. 28.
    Turner, P., Turner, S.: Is stereotyping inevitable when designing with personas? Des. Stud. 32(1), 30–44 (2011)CrossRefGoogle Scholar
  29. 29.
    Vukelja, L., Müller, L., Opwis, K.: Are engineers condemned to design? A survey on software engineering and UI design in Switzerland. In: Baranauskas, C., Abascal, J., Barbosa, S.D.J. (eds.) INTERACT 2007. LNCS, vol. 4663, pp. 555–568. Springer, Heidelberg (2007)CrossRefGoogle Scholar
  30. 30.
    Wang, X., (n.d).: Personas in the User Interface Design, Alberta, Canada (2011). http://pages.cpsc.ucalgary.ca/~saul/wiki/uploads/CPSC681/topic-wan-personas.pdf

Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  1. 1.Institute for Multimedia and Interactive SystemsUniversity of LuebeckLuebeckGermany

Personalised recommendations