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On the Maturity of Service Process Modeling and Analysis Approaches

  • Florian BärEmail author
  • Kurt Sandkuhl
  • Rainer Schmidt
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 255)

Abstract

Prior research has provided a number of approaches for the specification and analysis of service processes. However, little is known about their level of maturity regarding considered dimensions and characteristics. The present study represents a first step towards filling this gap. Drawing upon recent formalizations and delineations of service, a model for assessing the maturity of service modeling and analysis tools is derived. As part of a systematic literature review, it is applied to a set of 47 service blueprinting techniques to determine their maturity. The study’s findings indicate a high level of maturity regarding control flow and resource integration for most of the identified approaches. However, there are several shortcomings with respect to the input and output dimensions of the service process. The study proposes a set of research questions to stimulate future research and address the identified shortcomings.

Keywords

Service blueprinting Service process Specification and analysis Maturity 

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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  1. 1.University of RostockRostockGermany
  2. 2.Munich University of Applied SciencesMunichGermany

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