Understanding User Experience Journeys for a Smart Watch Device

  • Jay LundellEmail author
  • Corrie Bates
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9752)


Although a great deal of work has been done in assessing User Experience, relatively little has been done in analyzing the course of User Experience over time. In a longitudinal study of the Apple Watch*, we tracked 90 people who had pre-purchased the watch for over four months of use. In this study, we identify three categories of user journeys for a smart watch, and describe users’ most memorable episodes. We discuss how these user journeys and the memory of specific episodes relate to the overall assessment of the Apple Watch, and why some individuals stopped using their watch.


User experience Smart watch Longitudinal study Usability 



We wish to thank our colleagues Kahyun Kim, Anne McClard, and Cindy Merrill for their help in the qualitative analysis of the responses, and John R. Hayes for statistical analysis. Also, thanks to Paul Sorenson for his ongoing support of this project.


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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  1. 1.Intel CorporationHillsboroUSA
  2. 2.Thug DesignPortlandUSA

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