Defective Still Deflective – How Correctness of Decision Support Systems Influences User’s Performance in Production Environments

  • Philipp Brauner
  • André Calero Valdez
  • Ralf Philipsen
  • Martina Ziefle
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9752)


The increasing dynamic and complexity of todays global supply chains and the growing amount and complexity of information challenge decision makers in manufacturing companies. Decision Support Systems (DSS) can be a viable solution to address these challenges and increase the overall decision efficiency and effectivity. However, a thought-through design and implementation of these systems is crucial for their efficacy.

This article presents the current state-of-the-art of Decisions Support Systems and highlights their benefits and pitfalls. Also, we present an empirical study in which we compared different levels of decision support and decision automation in a simulated supply chain game environment.

We identify and quantify how human factors influence the decision quality and decision performance in this supply chain scenario. We show that an adequately designed system raises the overall performance. However, insufficiently designed systems have the reverse effect and lead operators to miss severe situations, which can have fatal consequences for manufacturing companies.


Decision support systems Automation Enterprise resource planning Supply chain management Business simulation game Human factors Industrial Internet Industry 4.0 Integrative Production Technology Usability 



We thank all participants of this strenuous experiment and Frederic Speicher and Anaïs Habermann for their support. The German Research Foundation (DFG) founded this project within the Cluster of Excellence “Integrative Production Technology for High-Wage Countries” (EXC 128).


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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  • Philipp Brauner
    • 1
  • André Calero Valdez
    • 1
  • Ralf Philipsen
    • 1
  • Martina Ziefle
    • 1
  1. 1.Human-Computer Interaction Center (HCIC) Chair of Communication ScienceRWTH Aachen UniversityAachenGermany

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