Improving the Front End of Innovation: The Case of Mobile Commerce Services

  • Karen CareyEmail author
  • Markus Helfert
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9751)


This paper builds on an earlier publication [1] where an Interactive Assessment, namely ‘The Mobile (M) Concept Assessment Instrument’ was proposed to assist with defining and evaluating m-Commerce (mobile) services in the early stages of creation (i.e. the innovative stages). The paper begins by proving a background to the research problem along with a brief overview of the M-Concept Assessment Instrument. This is followed by a description of the instruments implementation within two real-world m-Commerce organizations. This includes a description of the participant’s interaction with and use of the instrument. The paper then concludes with the results of the instruments implementation and its overall impact on the process for creating m-Commerce services.


Innovation process Front end of innovation Mobile commerce services 



This research is funded by the Irish Research Council (IRC). The authors would like to acknowledge their support. Additionally, the authors would like to extend their appreciation to the participating organizations for their commitment to this research.


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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  1. 1.School of ComputingDublin City UniversityDublin 9Ireland

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