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Staffing Ratio Analysis in Primary Care Redesign: A Simulation Approach

  • Xiang ZhongEmail author
  • Hyo Kyung Lee
  • Molly Williams
  • Sally Kraft
  • Jeffery Sleeth
  • Richard Welnick
  • Lori Hoschild
  • Jingshan Li
Conference paper
Part of the Springer Proceedings in Mathematics & Statistics book series (PROMS, volume 169)

Abstract

The objective of this paper is to investigate the optimal staffing ratio under various primary clinic settings. Specifically, by using simulations, we investigate the effects of workload shift and identify the proper ratio between medical assistants (MAs) and physicians (MDs) to achieve effective and efficient service level. The results articulate that the optimal staffing ratio is achieved when the workloads of physicians and MAs are balanced.

Keywords

Service Time Patient Arrival Exam Room Staffing Model Staffing Ratio 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Notes

Acknowledgement

This work is partially supported by NSF Grant No. CMMI-1233807.

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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  • Xiang Zhong
    • 1
    Email author
  • Hyo Kyung Lee
    • 1
  • Molly Williams
    • 2
  • Sally Kraft
    • 3
  • Jeffery Sleeth
    • 2
  • Richard Welnick
    • 2
  • Lori Hoschild
    • 2
  • Jingshan Li
    • 1
  1. 1.University of Wisconsin-MadisonMadisonUSA
  2. 2.University of Wisconsin Medical FoundationMiddletonUSA
  3. 3.Dartmouth-HitchcockHanoverUSA

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