Towards a Flexible Solution in Knowledge-Based Service Organizations: Capability as a Service

Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 247)

Abstract

To improve their chances of survival, enterprises need to cope with the challenges caused by today’s dynamic markets, regulations, customer demands, novel technologies, etc. The shift towards a service-oriented economy as underlined by the concept of Service-Dominant (S-D) Logic is gaining traction within the Service Science community and industry. This shift towards service-dominated business models makes it even more important for enterprises to be agile to meet the rapidly changing customer demands. This demand for agility is reinforced in the context of knowledge-based service organizations (KBSOs), for which flexible service provision is a fundamental requirement. Against this background, we argue that the capability-driven design may provide the KBSOs the required degree of flexibility. Towards this goal, we present an approach for the capability-driven design of enterprises. More precisely, our contributions are (i) the introduction of a capability-based paradigm that contributes to the design of flexible services in KBSOs, (ii) an architecture of our service design and deployment environment and (iii) a demonstration of using our approach based on a real-world use case from an organization in the utilities industry. Our results and insights are based on our work in the EU-FP7 project “Capability as a Service in Digital Enterprises” (CaaS).

Keywords

Capability modelling Service science Context-aware services Knowledge-based services Context modelling Capability as a service 

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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  1. 1.Chair of Business Information Systems, Institute of Computer ScienceUniversity of RostockRostockGermany

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