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Towards an Evaluation Model for the Quality of Local Government Online Services: Preliminary Results

  • Filipe Sá
  • Joaquim Gonçalves
  • Álvaro RochaEmail author
  • Manuel Pérez Cota
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 444)

Abstract

This paper sets forth the results obtained after applying a first round of the Delphi Method process towards the development of an evaluation model for the quality of local government online services. In this first round, we submitted a list of thirty quality dimensions divided amongst four domains to a group of fifty local e-government experts. The results obtained led us to exclude one dimension and assign a set of twenty two dimensions to their respective domains. Additionally, the results reveal a certain degree of hesitation as to the domain assigned to seven dimensions. Three new dimensions emerged.

Keywords

E-Government E-Services Service quality Public services Local government 

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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  • Filipe Sá
    • 1
    • 4
  • Joaquim Gonçalves
    • 2
  • Álvaro Rocha
    • 3
    Email author
  • Manuel Pérez Cota
    • 4
  1. 1.Câmara Municipal de PenacovaPenacovaPortugal
  2. 2.Instituto Politécnico do Cávado e AveEscola Superior de TecnologiaBarcelosPortugal
  3. 3.Departamento de Engenharia InformáticaUniversidade de CoimbraCoimbraPortugal
  4. 4.Escuela Superior de Ingeniería InformáticaUniversidad de VigoVigoSpain

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