Cloud Computing as an Alternative Solution for South African Public Sector: A Case for Department of Social Development

  • Simon Motlatsi Maluleka
  • Nkqubela Ruxwana
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 444)


The South African (SA) government adopted Open Source Software (OSS) with the aim to reduce ICT services cost, less dependencies on outsourced proprietary technology, skills and flexibility. However, the SA government was less successful in achieving this aim due to OSS implementation challenges such as support, funding, training, awareness and human factors. In the midst of the OSS challenges, a potential alternative to address the same objectives aimed by OSS is Cloud Computing adoption. Cloud Computing is the latest phenomena that promises better potentials especially ICT cost reduction, effectiveness and efficiency of IT services. The purpose of this study was to explore the feasibility of Cloud Computing adoption in SA government as cost effective approach for ICT services. To achieve this purpose, the study applied mixed research methods, selected a single case study. A triangulation of data collection methods was used to promote validity and reliability of study findings, where primary data was collected using questionnaires, interviews, and document review. The Diffusion of Innovation (DOI) was employed as the underpinning theory that guided the study. Key findings reveal that Cloud Computing solution promise to be a cost effective alternative for ICT services. The study recommended Cloud Computing as a cost effective alternative for ICT services in SA government.


Cloud computing Open source software Innovation Government 


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    J.S. Mtshweni, “Open Source Software Implementation within South African government”, Tshwane University of Technology, South Africa, 2008.Google Scholar
  2. 2.
    K. Behnia, “Cloud Computing”, BMC software, United States, 2010.Google Scholar
  3. 3.
    B. Sosinsky, “Cloud Computing Bible”, Wiley Publishing Inc, Asia Pacific. 2011Google Scholar
  4. 4.
    J. Hurwitz, M. Kaufman, F. Halper, D. Kirsch, “Hybrid Cloud for Dummies” Wiley Publishing, Canada , 2012Google Scholar
  5. 5.
    A.K. Soman, “Cloud-based solution for HealthCare IT”, CRC Press Taylor & Francis Group, New York , 2011.Google Scholar
  6. 6.
    J. Rosenberg, A. Mateos, “The Cloud at your service: The when, how and why of enterprise Cloud Computing”, Manning Publications, New York , 2011.Google Scholar
  7. 7.
    J. Rhoton, “Cloud Computing explained”, Recursive limited, United States, 2011.Google Scholar
  8. 8.
    P. Mell, T. Grance, “The NIST Definition of Cloud Computing, Department of Commerce: NIST”, United States, 2011.Google Scholar
  9. 9.
    V. Kundra, “Federal Cloud Computing strategy”, The white house: United States, 2011.Google Scholar
  10. 10.
    V. Kundra, “State of Public Sector Cloud Computing”, The white house: United States, 2010Google Scholar
  11. 11.
    K.J. Jackson, “Government Cloud Computing”, Dataline, Virginia, 2009.Google Scholar
  12. 12.
    V. Kundra, “State of Public Sector Cloud Computing”, The white house: United States, 2009.Google Scholar
  13. 13.
    M.B. Miles, A.M. Huberman, “Qualitative Data Analysis”, SAGE Publications, New York , 1994.Google Scholar
  14. 14.
    M. David, C.D. Sutton, “Social Research: The basics”, SAGE Publications, New York, 2004.Google Scholar
  15. 15.
    R.K. Yin, “Case study research design and methods”, SAGE Publications, Thousand Oaks, 2003.Google Scholar
  16. 16.
    M.S. Olivier, “Information Technology Research: a practical guide for Computer Science and Informatics”, 3rd Edition, Van Schaik Publishers, Pretoria, 2009.Google Scholar
  17. 17.
    D.R. Cooper, P.S. Schindler, “Business Research Methods”, McGraw Hill, New York, 2003.Google Scholar
  18. 18.
    J.W. Creswell, “Qualitative Inquiry & Research Design: Choosing Among Five Approaches”, SAGE Publications, New York, (2007.Google Scholar
  19. 19.
    K.N. Brek, I.S. Francis, “A review of the manuals for BMDP and SPSS”, Journal of the American Statistical Association, Taylor & Francis 73 (361), 2010.Google Scholar
  20. 20.
    F. Etro,”The economic impact of cloud computing on business creation, employment and output in Europe”, University of Milan, Europe, 2009.Google Scholar
  21. 21.
    IBM, “The benefits of Cloud Computing: A new era of responsiveness, effectiveness and efficiency in IT services delivery”, IBM corporation. 2009.Google Scholar
  22. 22.
    P.D. Leedy, J.E. Ormrod, “Practical Research: Planning and Desing”, Prentice Hall, Canada, 2005.Google Scholar
  23. 23.
    J.D. Breul, J.W. Kock, “Moving to the cloud: An introduction to Cloud Computing in government”, IBM centre for the Business of Government, 2009.Google Scholar
  24. 24.
    W. Kim, S.D. Kim, E. Lee, S. Lee, “Adoption issues for Cloud Computing”, Proceedings of MoMM2009, Dec 14 – 16. ACM. 2009.Google Scholar

Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  • Simon Motlatsi Maluleka
    • 1
  • Nkqubela Ruxwana
    • 2
  1. 1.Research and Recommendation ProgrammeFinancial and Fiscal Commission, FFCMidrandSouth Africa
  2. 2.Department of InformaticsTshwane University of Technology, TUTPretoriaSouth Africa

Personalised recommendations