Tweet Stream Summarization for Online Reputation Management

  • Jorge Carrillo-de-Albornoz
  • Enrique Amigó
  • Laura Plaza
  • Julio Gonzalo
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9626)


Producing online reputation reports for an entity (company, brand, etc.) is a focused summarization task with a distinctive feature: issues that may affect the reputation of the entity take priority in the summary. In this paper we (i) propose a novel methodology to evaluate summaries in the context of online reputation which profits from an analogy between reputation reports and the problem of diversity in search; and (ii) provide empirical evidence that incorporating priority signals may benefit this summarization task.


Summarization Diversity Tweets Reputation management 



This research was partially supported by the Spanish Ministry of Science and Innovation (VoxPopuli Project, TIN2013-47090-C3-1-P) and UNED (project 2014V/PUNED/0011).


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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  • Jorge Carrillo-de-Albornoz
    • 1
  • Enrique Amigó
    • 1
  • Laura Plaza
    • 1
  • Julio Gonzalo
    • 1
  1. 1.NLP & IR GroupUniversidad Nacional de Educación a Distancia (UNED)MadridSpain

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