Tweet Stream Summarization for Online Reputation Management

  • Jorge Carrillo-de-Albornoz
  • Enrique Amigó
  • Laura Plaza
  • Julio Gonzalo
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9626)


Producing online reputation reports for an entity (company, brand, etc.) is a focused summarization task with a distinctive feature: issues that may affect the reputation of the entity take priority in the summary. In this paper we (i) propose a novel methodology to evaluate summaries in the context of online reputation which profits from an analogy between reputation reports and the problem of diversity in search; and (ii) provide empirical evidence that incorporating priority signals may benefit this summarization task.


Summarization Diversity Tweets Reputation management 


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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  • Jorge Carrillo-de-Albornoz
    • 1
  • Enrique Amigó
    • 1
  • Laura Plaza
    • 1
  • Julio Gonzalo
    • 1
  1. 1.NLP & IR GroupUniversidad Nacional de Educación a Distancia (UNED)MadridSpain

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