Giving and Receiving Feedback

  • Ellen Mohr Catalano


The word “feedback” often elicits a visceral reaction of defensiveness or fear, making it difficult for the feedback receiver to listen and learn. If the foundation for feedback is carefully established between the giver and receiver, communication can flow naturally and comfortably in a conversation, helping the receiver to effectively learn and develop. This chapter draws from best practices in organizational psychology and leadership development for giving effective feedback – the kind people are open to receive, want to hear more of, and that changes behavior accordingly.


Direct feedback Indirect feedback Defensiveness Ego Context for feedback “I” statements Agenda Listening Open-ended questions Corrective feedback Positive feedback Formative feedback Summative feedback (evaluative) 


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Copyright information

© Springer Science+Business Media New York 2016

Authors and Affiliations

  1. 1.The Catalano Company LLCCharlottesvilleUSA

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