Insights from User Experience Research in the Factory: What to Consider in Interaction Design

  • Daniela Wurhofer
  • Verena Fuchsberger
  • Thomas Meneweger
  • Christiane Moser
  • Manfred Tscheligi
Conference paper
Part of the IFIP Advances in Information and Communication Technology book series (IFIPAICT, volume 468)

Abstract

During the past few years we investigated humans’ work in a semiconductor factory, both in relation to digital and non-digital artifacts. With this paper, we provide an overview of aspects that are relevant in production environments. In particular, we present factors accounting for workers’ experience as well as influences on their user experience (UX). Based on a meta-interpretation approach, we analyzed our previous studies on the basis of publications that presented our previous research results. In total, we annotated 21 publications, which reported results from qualitative (e.g., ethnographies, interviews) and quantitative approaches (e.g., questionnaires). Overall, this work contributes to an orientation for designers and researchers regarding the interplay between user, system and context in a factory environment by pointing out relevant aspects of and influences on workers’ experiences.

Keywords

Factory Production environment User experience Interaction Design Context User System Work 

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Copyright information

© IFIP International Federation for Information Processing 2015

Authors and Affiliations

  • Daniela Wurhofer
    • 1
  • Verena Fuchsberger
    • 1
  • Thomas Meneweger
    • 1
  • Christiane Moser
    • 1
  • Manfred Tscheligi
    • 1
  1. 1.Center for Human-Computer Interaction, Christian Doppler Laboratory “Contextual Interfaces”University of SalzburgSalzburgAustria

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