Insights from User Experience Research in the Factory: What to Consider in Interaction Design

  • Daniela Wurhofer
  • Verena Fuchsberger
  • Thomas Meneweger
  • Christiane Moser
  • Manfred Tscheligi
Conference paper
Part of the IFIP Advances in Information and Communication Technology book series (IFIPAICT, volume 468)


During the past few years we investigated humans’ work in a semiconductor factory, both in relation to digital and non-digital artifacts. With this paper, we provide an overview of aspects that are relevant in production environments. In particular, we present factors accounting for workers’ experience as well as influences on their user experience (UX). Based on a meta-interpretation approach, we analyzed our previous studies on the basis of publications that presented our previous research results. In total, we annotated 21 publications, which reported results from qualitative (e.g., ethnographies, interviews) and quantitative approaches (e.g., questionnaires). Overall, this work contributes to an orientation for designers and researchers regarding the interplay between user, system and context in a factory environment by pointing out relevant aspects of and influences on workers’ experiences.


Factory Production environment User experience Interaction Design Context User System Work 



The financial support by the Austrian Federal Ministry of Science, Research and Economy and the National Foundation for Research, Technology and Development is gratefully acknowledged (Christian Doppler Laboratory for “Contextual Interfaces”). Special thanks is dedicated to the researchers involved in the qualitative analysis: Axel Baumgartner, Elke Beck, Ulrike Bruckenberger, Roland Bucher, Alina Krischkowsky, Susanne Stadler, and Barbara Weichselbaumer.


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Copyright information

© IFIP International Federation for Information Processing 2015

Authors and Affiliations

  • Daniela Wurhofer
    • 1
  • Verena Fuchsberger
    • 1
  • Thomas Meneweger
    • 1
  • Christiane Moser
    • 1
  • Manfred Tscheligi
    • 1
  1. 1.Center for Human-Computer Interaction, Christian Doppler Laboratory “Contextual Interfaces”University of SalzburgSalzburgAustria

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