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Modelling Users Feedback in Crowd-Based Requirements Engineering: An Empirical Study

  • Nada Sherief
  • Walid Abdelmoez
  • Keith Phalp
  • Raian AliEmail author
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 235)

Abstract

Most enterprises operate within a complex and ever-changing context. To ensure that requirements keep pace with changing context, users’ feedback is advocated to ensure that the requirements knowledge is refreshed and reflects the degree to which the system meets its design objectives. The traditional approach to users’ feedback, which is based on data mining and text analysis, is often limited, partly due to the ad-hoc nature of users’ feedback and, also, the methods used to acquire it. To maximize the expressiveness of users’ feedback and still be able to efficiently analyse it, we propose that feedback acquisition should be designed with that goal in mind. This paper contributes to that aim by presenting an empirical study that investigates users’ perspectives on feedback constituents and how they could be structured. This will provide a baseline for modelling and customizing feedback for enterprise systems in order to maintain and evolve their requirements.

Keywords

Users’ feedback Feedback analysis User involvement Crowd-Based requirements engineering Enterprise requirements evaluation 

Notes

Acknowledgments

The research is supported by a European FP7 Marie Curie CIG grant (the SOCIAD project) and Bournemouth University through the Graduate School PGR Development fund.

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Copyright information

© IFIP International Federation for Information Processing 2015

Authors and Affiliations

  • Nada Sherief
    • 1
  • Walid Abdelmoez
    • 2
  • Keith Phalp
    • 1
  • Raian Ali
    • 1
    Email author
  1. 1.Faculty of Science and TechnologyBournemouth UniversityPooleUK
  2. 2.The Arab Academy for Science, Technology and Maritime TransportAlexandriaEgypt

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