Smart Maintenance to Support Digital Life

  • Federico BergentiEmail author
  • Massimo Chiappone
  • Danilo Gotta
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9281)


This paper describes experiments performed to validate the possibility of delivering smart maintenance to utilities and telecommunication operators. First, the paper describes the reference architectural model of smart cities and it introduces smart maintenance and social smart maintenance. Then, the paper outlines performed experiments and relative results.


Social smart maintenance Business process management Agent technology Workflow technology 


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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  • Federico Bergenti
    • 1
    Email author
  • Massimo Chiappone
    • 2
  • Danilo Gotta
    • 2
  1. 1.Dipartimento di Matematica e InformaticaUniversità degli Studi di ParmaParmaItaly
  2. 2.Telecom Italia S.p.A.TorinoItaly

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