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Service Innovation

  • Marc KohlerEmail author
  • Björn Schmitz
  • Andreas Neus
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)

Abstract

This chapter gives an introduction to innovation management in a services context. First, basic definitions and types of innovation are presented. The history of service innovation research and its origins in manufacturing innovation are outlined. The main part of this chapter introduces and applies relevant concrete methods that can support projects for new services development. The last section elaborates on the servitization of manufacturing. It emphasizes the importance of services for the manufacturing industry and presents five types of integrated product service offerings.

Keywords

Business Model Innovation Project Service Innovation Service Offering Product Service System 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  1. 1.Karlsruhe Service Research Institute (KSRI)Karlsruhe Institute of Technology (KIT)KarlsruheGermany
  2. 2.GfK VereinNurembergGermany

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