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Service Research

  • Jorge CardosoEmail author
  • Björn Schmitz
  • Axel Kieninger
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)

Abstract

This chapter provides an outlook on two recent research streams from the field of services: service network analysis and service level engineering. Service network research seeks to understand what factors explain the topology and dynamic nature of service networks. Service level engineering proposes to improve service level management by considering customers’ business objectives rather than to focus on the IT infrastructure that provides the service. These streams look beyond the boundaries of services and focus on systems of services represented as networks and bring customers to take part of service systems.

Keywords

Service Quality Cloud Service Service Level Service Network Service Level Agreement 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  • Jorge Cardoso
    • 1
    • 2
    Email author
  • Björn Schmitz
    • 3
  • Axel Kieninger
    • 3
  1. 1.Department of Informatics EngineeringUniversidade de CoimbraCoimbraPortugal
  2. 2.Huawei European Research Center (ERC)MunichGermany
  3. 3.Karlsruhe Service Research Institute (KSRI)Karlsruhe Institute of Technology (KIT)KarlsruheGermany

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