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Abstract

This chapter starts by providing evidence of the growing importance of services in our society which was reinforced by recent technological and economic developments. Thereafter, a service definition is presented and discussed in detail to explain the basic principles of services. Concepts from operations management are used to describe services as transformation processes involving resources from both customer and provider. The last section contrasts services with goods and investigates the differences in marketing and management of these distinct economic commodities.

Keywords

Service System Cloud Service Service Industry Mass Customization Economic Unit 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  1. 1.Karlsruhe Service Research Institute (KSRI)Karlsruhe Institute of Technology (KIT)KarlsruheGermany
  2. 2.Department of Informatics EngineeringUniversidade de CoimbraCoimbraPortugal
  3. 3.Huawei European Research Center (ERC)MunichGermany

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