Advertisement

Mobile e-Services and Open Data in e-Government Processes - Concept and Design

  • Dan Johansson
  • Josefin Lassinantti
  • Mikael Wiberg
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9228)

Abstract

The traditional service life cycle starts with the formulation of required needs and ends with the adoption and ownership of the service. In an e-government context, this takes the form of citizens consuming services provided by the public sector bodies. We examine how a combination of mobile e-services and open data can extend and allow possible citizen-driven continuation of the service life cycle. The chosen method is a concept-driven approach, manifesting our concept in a digital prototype, which allows citizens to generate and acquire open data, as well as develop and publish their own e-services.

Keywords

Mobile e-services Open data e-Government 

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. 1.
    Al-Dabbous, N., Al-Yatama, A., Saleh, K.: Assessment of the trustworthiness of e-service providers. In: Proceedings of the 2nd Kuwait Conference on e-Services and e-Systems, KCESS 2011, pp. 24:1–24:7. ACM, New York (2011)Google Scholar
  2. 2.
    Anyala, M., Odoki, J., Baker, C.: Hierarchical asphalt pavement deterioration model for climate impact studies. International Journal of Pavement Engineering 15(3), 251–266 (2014)CrossRefGoogle Scholar
  3. 3.
    Bargiotti, L., De Keyzer, M., Goedertier, S., Loutas, N.: Value-based prioritisation of open government data investments (2014), european Public Sector Information Platform. Topic Report No. 2014/08Google Scholar
  4. 4.
    Bekkers, V., Homburg, V.: The myths of e-government: Looking beyond the assumptions of a new and better government. The Information Society 23(5), 373–382 (2007)CrossRefGoogle Scholar
  5. 5.
    Bergvall-Kåreborn, B., Broberg, A., Lassinantti, J., Davoli, L., Kuenen, S., Palmquist, L., Parnes, P., Ståhlbröst, A., Synnes, K., Wennberg, P.: User toolkits for citizen-centric mobile service innovation. In: eChallenges e-2012 Conference Proceedings. IIMC International Information Management Corporation Ltd. (2012)Google Scholar
  6. 6.
    Bertot, J.C., Jaeger, P.T., Grimes, J.M.: Using icts to create a culture of transparency: E-government and social media as openness and anti-corruption tools for societies. Government Information Quarterly 27(3), 264–271 (2010)CrossRefGoogle Scholar
  7. 7.
    Conradie, P., Mulder, I., Choenni, S.: Rotterdam open data: exploring the release of public sector information through co-creation. In: 2012 18th International ICE Conference on Engineering, Technology and Innovation (ICE), pp. 1–10 (2012)Google Scholar
  8. 8.
    Cox, P., Alemanno, G.: Directive 2003/98/ec of the european parliament and of the council of 17 november 2003 on the re-use of public sector information. Official Journal of the European Union, Brussels (2003)Google Scholar
  9. 9.
    Ding, L., Lebo, T., Erickson, J.S., DiFranzo, D., Williams, G.T., Li, X., Michaelis, J., Graves, A., Zheng, J.G., Shangguan, Z., Flores, J., McGuinness, D.L., Hendler, J.A.: \(\{{\rm TWC}\}\) logd: A portal for linked open government data ecosystems. Web Semantics: Science, Services and Agents on the World Wide Web 9(3), 325–333 (2011). semantic Web Dynamics Semantic Web Challenge, 2010CrossRefGoogle Scholar
  10. 10.
    European Commission. DG CONNECT: A european strategy on the data value chain (2014). http://ec.europa.eu/information_society/newsroom/cf/dae/document.cfm?doc_id =3488
  11. 11.
    Evans, A.M., Campos, A.: Open government initiatives: Challenges of citizen participation. Journal of Policy Analysis and Management 32(1), 172–185 (2013)CrossRefGoogle Scholar
  12. 12.
    Forslöf, L.: Roadroid: continuous road condition monitoring with smart phones. In: 17th IRF World Meeting (2013)Google Scholar
  13. 13.
    Grönroos, C., Heinonen, F., Isoniemi, K., Lindholm, M.: The netoffer model: a case example from the virtual marketspace. Management Decision 38(4), 243–252 (2000)CrossRefGoogle Scholar
  14. 14.
    Harris, C.S., Winter, J.S.: An exploratory study of social networking services as a potential vehicle for e-participation in the city and county of honolulu. Int. J. Electron. Gov. Res. 9(2), 63–84 (2013)CrossRefGoogle Scholar
  15. 15.
    Hazell, R., Worthy, B.: Assessing the performance of freedom of information. Government Information Quarterly 27(4), 352–359 (2010)CrossRefGoogle Scholar
  16. 16.
    Hofacker, C.F., Goldsmith, R.E., Bridges, E., Swilley, E.: E-services: a synthesis and research agenda. In: E-Services, DUV, pp. 13–44 (2007)Google Scholar
  17. 17.
    IFTTT: Put the internet to work for you. - ifttt (2014). https://ifttt.com
  18. 18.
    Ives, B., Learmonth, G.P.: The information system as a competitive weapon. Commun. ACM 27(12), 1193–1201 (1984)CrossRefGoogle Scholar
  19. 19.
    Janssen, K.: The influence of the psi directive on open government data: An overview of recent developments. Government Information Quarterly 28(4), 446–456 (2011)CrossRefGoogle Scholar
  20. 20.
    Janssen, M., Charalabidis, Y., Zuiderwijk, A.: Benefits, adoption barriers and myths of open data and open government. Information Systems Management 29(4), 258–268 (2012)CrossRefGoogle Scholar
  21. 21.
    Johansson, D., Andersson, K.: 4th Generation e-services: requirements for the development of mobile e-services. In: eChallenges e-2013 Conference Proceedings. IIMC International Information Management Corporation Ltd. (2013)Google Scholar
  22. 22.
    Johansson, D., Andersson, K.: A cross-platform application framework for html5-based e-services. In: Proceedings of the 11th Annual IEEE Consumer Communications & Networking Conference: 5th IEEE CCNC International Workshop on Mobility Management in the Networks of the Future World, MobiWorld 2014, pp. 396–400 (2014)Google Scholar
  23. 23.
    Johansson, D., Andersson, K.: Mobile e-services: State of the art and focus areas for research. International Journal of e-Services and Mobile Applications (2014)Google Scholar
  24. 24.
    Johnston, M.: Using cell-phones to monitor road roughness. Tech. rep., University of Auckland, Auckland, New Zealand (2013)Google Scholar
  25. 25.
    Kamal, M.M., Weerakkody, V.: Examining the role of stakeholder’s in adopting enterprise application integration technologies in local government domain. International Journal of E-Services and Mobile Applications (IJESMA) 2(4), 42–59 (2010)CrossRefGoogle Scholar
  26. 26.
    Laanpere, M., Tammsaar, K., Sousa, S.: A case study on using social media for e-participation: design of initiative mapper web service. In: Proceedings of the 5th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2011, pp. 289–292 (2011)Google Scholar
  27. 27.
    Lathrop, D., Ruma, L.: Open government : [collaboration, transparency, and participation in practice]. O’Reilly, Sebastopol (2010)Google Scholar
  28. 28.
    Lee, D., Menda, Y.P., Peristeras, V., Price, D.: The wave platform: Utilising argument visualisation, social networking and web 2.0 technologies for eparticipation. International Journal of E-Services and Mobile Applications (IJESMA) 3(3), 69–85 (2011)CrossRefGoogle Scholar
  29. 29.
    Meijer, A.J., Curtin, D., Hillebrandt, M.: Open government: connecting vision and voice. International Review of Administrative Sciences 78(1), 10–29 (2012)CrossRefGoogle Scholar
  30. 30.
    Morgan, D.L.: Focus groups as qualitative research, 2nd edn. Sage, Thousand Oaks (1997)Google Scholar
  31. 31.
    OpenNorth: Opennorth - open data in the north of sweden (2014). http://www.opennorth.se/
  32. 32.
    OpenPlans: Open311 - a collaborative model and open standard for civic issue tracking (2014). http://www.open311.org/
  33. 33.
    Pellegrini, T.: Semantic web awareness 2009. a comparative study on approaches to social software and the semantic web. Tech. rep., Semantic Web Company, Vienna, Italy (2009)Google Scholar
  34. 34.
    Rojas, J.M., Ruiz, C.J., Farfán, C.: e-participation and e-governance at web 2.0 in local governments of colombia. In: Proceedings of the 5th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2011, pp. 301–304 (2011)Google Scholar
  35. 35.
    Rowley, J.: An analysis of the e-service literature: towards a research agenda. Internet Research 16(3), 339–359 (2006)CrossRefGoogle Scholar
  36. 36.
    Sayers, M.W., Gillespie, T.D., Queiroz, A.: The international road roughness experiment. establishing correlation and a calibration standard for measurements. Tech. Rep. 45, World Bank (1986)Google Scholar
  37. 37.
    Schultz, M., Shatter, A.: Directive 2013/37/eu of the european parliament and of the council of 26 June 2013 amending directive 2003/98/ec on the re-use of public sector information. Official Journal of the European Union, Brussels (2013)Google Scholar
  38. 38.
    Shane, P.M.: Online consultation and political communication in the era of obama: an introduction. In: Connecting Democracy: Online Consultation and the Flow of Political Communication, pp. 1–20. MIT Press, Cambridge (2012)Google Scholar
  39. 39.
    Stolterman, E., Wiberg, M.: Concept-driven interaction design research. Human-Computer Interaction 25(2), 95–118 (2010)CrossRefGoogle Scholar
  40. 40.
    Tan, C.W., Benbasat, I., Cenfetelli, R.T.: It-mediated customer service content and delivery in electronic governments: An empirical investigation of the antecedents of service quality. MIS Q. 37(1), 77–109 (2013)Google Scholar
  41. 41.
    de Vries, M.: Charging for psi re-use - a snap shot of the state of affairs in europe (2012). http://epsiplatform.eu/topicreports, topic Report. European Public Sector Information Platform (retrieved from)
  42. 42.
    Yu, H., Robinson, D.G.: The new ambiguity of “open government”. UCLA Law Review Disclosure 59, 178–208 (2012)Google Scholar

Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  • Dan Johansson
    • 1
  • Josefin Lassinantti
    • 2
  • Mikael Wiberg
    • 1
  1. 1.Umeå UniversityUmeåSweden
  2. 2.Luleå University of TechnologyLuleåSweden

Personalised recommendations