IFIP International Conference on Advances in Production Management Systems

APMS 2015: Advances in Production Management Systems: Innovative Production Management Towards Sustainable Growth pp 592-601 | Cite as

Performance Indicators for the Evaluation of Product-Service Systems Design: A Review

Conference paper
Part of the IFIP Advances in Information and Communication Technology book series (IFIPAICT, volume 460)

Abstract

Recently, industries have shifted their focus on the combined ecosystem of products-services. The innovative business strategy of PSS provides an integrated solution that gives the potential for sustainability gains for both company and customer. Similarly to other business aspects, the PSS efficiency design is evaluated through performance indicators, during the phase of concept evaluation, which is the last phase before launching a product-service. This phase plays a critical role for the success of a PSS. A successful evaluation prevents design modifications or redesign, significantly reduces the cost and lead time of PSS development. There is however, limited work on integrated evaluation approaches for PSS design models, and also a lack of a collective accounting of the most important key performance indicators (KPIs) devoted on PSS. The present work attempts to contribute in these directions, and proposes a conceptual framework for the effective evaluation of PSS design using important KPIs.

Keywords

Product service system (PSS) Key performance indicators (KPIs) 

Notes

Acknowledgements

This work has been partially supported by the H2020 EC funded project “Cloud Manufacturing and Social Software-based Context Sensitive Product-Service Engineering Environment for Globally Distributed Enterprise - DIVERSITY” (GA No: 636692).

References

  1. 1.
    Chryssolouris, G.: Manufacturing Systems: Theory and Practice, 2nd edn. Springer, New York (2006)Google Scholar
  2. 2.
    Mont, O.: Clarifying the concept of product-service system. J. Cleaner Prod. 10, 237–245 (2002)CrossRefGoogle Scholar
  3. 3.
    Charette, R.N.: This car runs on code, IEEE spectrum 2009. http://spectrum.ieee.org/transportation/systems/this-car-runs-on-code
  4. 4.
    Goedkoop, M., van Halen, C.J.G., te Riele, H.R.M., Rommes, P.J.M.: Product Services Systems, Ecological and Economic Basics. VROM, The Hague (1999)Google Scholar
  5. 5.
    Baines, T., Lightfoot, H.W., Evans, S., Neely, A., Greenough, R., Peppard, J., Roy, R., Shehab, E., Braganza, A., Tiwari, A.: State-of-the-art in product-service systems. Proc. Inst. Mech. Eng. Part B J. Eng. Manuf. 221(10), 1543–1552 (2007)CrossRefGoogle Scholar
  6. 6.
    Gries, B., Restrepo, J.: KPI measurement in engineering design-a case study. In: International Conference on Engineering Design, ICED11, vol. 1, pp. 531–537 (2011)Google Scholar
  7. 7.
    Dombrowski, U., Schmidtchen, K., Ebentreich, D.: Ballanced key performance indicators in product development. Int. J. Mater. Mech. Manuf. 1(1), 27–31 (2013)Google Scholar
  8. 8.
    de Castro Rodrigues, K.F., Nappi, V., Rozenfeld, H.: A proposal to support the value proposition in product oriented service, business model of product service systems. Procedia CIRP 16, 211–216 (2014)CrossRefGoogle Scholar
  9. 9.
    Vasantha, G.V.A., Roy, R., Lelah, A., Brissaud, D.: A review of product–service systems design methodologies. J. Eng. Des. 23(9), 635–659 (2012)CrossRefGoogle Scholar
  10. 10.
    Lelah, A., Mathieux, F., Brissaud, D., Vincent, L.: Collaborative network with SMEs providing a backbone for urban PSS: a model and initial sustainability analysis. Prod. Plann. Control Manage. Oper. 23(4), 299–314 (2012)CrossRefGoogle Scholar
  11. 11.
    Xing, K., Ness, D., Lin, F.: A service innovation model for synergistic community transformation: integrated application of systems theory and product-service systems. J. Cleaner Prod. 43, 93–102 (2013)CrossRefGoogle Scholar
  12. 12.
    Joore, P., Brezet, H.: A multilevel design model: the mutual relationship between product-service system development and societal change processes. J. Cleaner Prod. (2014). doi: 10.1016/j.jclepro.2014.06.043 Google Scholar
  13. 13.
    Müller, P., Kebir, N., Stark, R., Blessing, L.: PSS layer method – application to microenergy systems. In: Sakao, T., Lindahl, M. (eds.) Introduction to Product/Service-System Design, Part I, pp. 3–30. Springer, Berlin (2009)CrossRefGoogle Scholar
  14. 14.
    Maxwell, D., van der Vorst, R.: Developing sustainable products and services. J. Cleaner Prod. 11, 883–895 (2003)CrossRefGoogle Scholar
  15. 15.
    Lee, S., Geum, Y., Lee, S., Park, Y.: Evaluating new concepts of PSS based on the customer value: application of ANP and niche theory. Expert Syst. Appl. 42, 4556–4566 (2015)CrossRefGoogle Scholar
  16. 16.
    Aurich, J.C., Fuchs, C., Wagenknecht, C.: Life cycle oriented design of technical product-service systems. J. Cleaner Prod. 14, 1480–1494 (2006)CrossRefGoogle Scholar
  17. 17.
    Dewit, I.: Towards a propensity framework for product-service transitions. In: Proceedings of the 10th International Conference on Tools and Methods of Competitive Engineering, TMCE 2014, Budapest, Hungary (2014)Google Scholar
  18. 18.
    Shimomura, Y., Hara, T., Arai, T.: A unified representation scheme for effective PSS development. CIRP Ann. Manuf. Technol. 58, 379–382 (2009)CrossRefGoogle Scholar
  19. 19.
    Maussang, N., Zwolinski, P., Brissaud, D.: Product-service system design methodology: from the PSS architecture design to the products specifications. J. Eng. Des. 20(4), 349–366 (2009)CrossRefGoogle Scholar
  20. 20.
    Welp, E.G., Meier, H., Sadek, T., Sadek, K.: Modelling approach for the integrated development of industrial product–service systems. In: The 41st CIRP Conference on Manufacturing Systems, Tokyo, Japan (2008)Google Scholar
  21. 21.
    Weber, C., Steinbach, M., Botta, C., Deube, T.: Modelling of product–service systems (PSS) based on the PDD approach. In: The 8th International Design Conference, Dubrovnik, Croatia (2004)Google Scholar
  22. 22.
    Alonso-Rasgado, T., Thompson, G., Elfström, B.-O.: The design of functional (total care) products. J. Eng. Des. 15(6), 515–540 (2004)CrossRefGoogle Scholar
  23. 23.
    Müller, P., Stark, R.: A generic PSS development process model based on theory and an empirical study. In: International Design Conference, Dubrovnik, Croatia (2010)Google Scholar
  24. 24.
    Sadek, T.: Ein modellorientierter Ansatz zur Konzeptentwicklung industrieller Produkt-Service Systeme. Doctoral thesis, Ruhr-University Bochum, Institute: Product and Service Engineering (2009)Google Scholar
  25. 25.
    Rapaccini, M., Saccani, N., Pezzotta, G., Burger, T., Ganz, W.: Service development in product-service systems: a maturity model. Serv. Ind. J. 33(3–4), 300–319 (2013)CrossRefGoogle Scholar
  26. 26.
    Komoto, H., Tomiyama, T.: Integration of a service CAD and a life cycle simulator. CIRP Ann. Manuf. Technol. 57, 9–12 (2008)CrossRefGoogle Scholar
  27. 27.
    Sakao, T., Shimomura, Y., Sundin, E., Comstock, M.: Modeling design objects in CAD system for service/product engineering. Comput. Aided Des. 41, 197–213 (2009)CrossRefGoogle Scholar
  28. 28.
    McKay, A., Kundu, S.: A representation scheme for digital product service system definitions. Adv. Eng. Inform. 28, 479–498 (2014)CrossRefGoogle Scholar
  29. 29.
    Garetti, M., Rosa, P., Terzi, S.: Life cycle simulation for the design of product–service systems. Comput. Ind. 63, 361–369 (2012)CrossRefGoogle Scholar
  30. 30.
    Chirumalla, K., Bertoni, A., Ericson, Å., Isaksson, O.: Knowledge-sharing network for product-service system development: is it atypical? In: Shimomura, Y., Kimita, K. (eds.) The Philosopher’s Stone for Sustainability. Non-series, vol. 122, pp. 109–114. Springer, Heidelberg (2013)CrossRefGoogle Scholar
  31. 31.
    Zhu, H., Gao, J., Li, D., Tang, D.: A web-based product service system for aerospace maintenance, repair and overhaul services. Comput. Ind. 63, 338–348 (2012)CrossRefGoogle Scholar
  32. 32.
    Resta, B., Powell, D., Gaiardelli, P., Dotti, S.: Towards a framework for lean operations in product-oriented product service systems. CIRP J. Manuf. Sci. Technol. (2015). doi: 10.1016/j.cirpj.2015.01.008 Google Scholar
  33. 33.
    Bhasin, S.: Lean and performance measurement. J. Manuf. Technol. Manage. 19(5), 670–684 (2008)CrossRefGoogle Scholar
  34. 34.
    Abramovici, M., Jin, F., Dang, H.B.: An indicator framework for monitoring IPS2 in the use phase. In: Meier, H. (ed.) Product-Service Integration for Sustainable Solutions. LNPE, vol. 122, pp. 311–322. Springer, Heidelberg (2013)Google Scholar
  35. 35.
    Cedergren, S., Wall, A., Nostrom, C.: Evaluation of performance in a product development context. Bus. Horiz. 53, 359–369 (2010)CrossRefGoogle Scholar
  36. 36.
    Driva, H., Pawar, K.S., Menon, U.: Measuring product development performance in manufacturing organisations. Int. J. Prod. Econ. 63, 147–159 (2000)CrossRefGoogle Scholar
  37. 37.
    Kimita, K., Shimomura, Y., Arai, T.: Evaluation of customer satisfaction for PSS design. J. Manuf. Technol. Manage. 20(5), 654–673 (2009)CrossRefGoogle Scholar
  38. 38.
    Parasuraman, A., Zeithaml, V.A., Berry, L.L.: SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality. J. Retail. 64, 12–40 (1988)Google Scholar
  39. 39.
    Griffin, A., Page, A.: PDMA success measurement project: recommended measures for product development success and failure. J. Prod. Innov. Manage 13, 478–496 (1996)CrossRefGoogle Scholar
  40. 40.
    Mohammadi, A.: Lean product development-performance measurement system. Master’s thesis, University of Gothenburg, School of Business, Economics and Law (2010)Google Scholar
  41. 41.
    Taisch, M., Corti, D., Terzi, S.: Towards a performance measurement system for lean-oriented global product development. In: Bernard, A. (ed.) Global Product Development, pp. 653–661. Springer, Heidelberg (2011)CrossRefGoogle Scholar
  42. 42.
    Morlock, F., Dorka, T., Meier, H.: Concept for a performance measurement method for the organization of the IPSS delivery. Product services systems and value creation. In: Proceedings of the 6th CIRP Conference on Industrial Product-Service Systems, Procedia CIRP, vol. 16, pp. 56–61 (2014)Google Scholar
  43. 43.
    Meier, H., Lagemann, H., Morlock, F., Rathmann, C.: Key performance indicators for assessing the planning and delivery of industrial services. In: 2nd International Through-life Engineering Services Conference, vol. 11, pp. 99–104 (2013)Google Scholar
  44. 44.
    Geng, X., Chu, X.: A new importance–performance analysis approach for customer satisfaction. Expert Syst. Appl. 39, 1492–1502 (2012)CrossRefGoogle Scholar
  45. 45.
    Lee, S., Geum, Y., Lee, H., Park, Y.: Dynamic and multidimensional measurement of product-service system (PSS) sustainability: a triple bottom line (TBL)-based system dynamics approach. J. Cleaner Prod. 32, 173–182 (2012)CrossRefGoogle Scholar
  46. 46.
    Olsthoorn, X., Tyteca, D., Wehrmeyer, W.: Environmental indicators for business: a review of the literature and standardisation methods. J. Cleaner Prod. 9, 453–463 (2001)CrossRefGoogle Scholar
  47. 47.
    May, G., Taisch, M., Geoghegan, K., Beccaris, M.: Improving energy efficiency in manufacturing via KPI intelligence based on plant integration. In: 10th Global Conference on Sustainable Manufacturing, Istanbul, Turkey (2012)Google Scholar
  48. 48.
    Payman, A., Searcy, C.: An analysis of metrics used to measure performance in green and sustainable supply chains. J. Cleaner Prod. 86, 360–377 (2015)CrossRefGoogle Scholar
  49. 49.
    El Saadany, A.M.A., Jaber, M.Y., Bonney, M.: Environmental performance measures for supply chains. Manage. Res. Rev. 34, 1202–1221 (2011)CrossRefGoogle Scholar
  50. 50.
    Tasaki, T., Hashimoto, S., Moriguchi, Y.: A quantitative method to evaluate the level of material use in lease/reuse systems of electrical and electronic equipment. J. Cleaner Prod. 14, 1519–1528 (2006)CrossRefGoogle Scholar
  51. 51.
    Chou, C.J., Chen, C.W., Conley, C.: An approach to assessing sustainable product-service systems. J. Cleaner Prod. 86, 277–284 (2013)CrossRefGoogle Scholar
  52. 52.
    Rese, M., Meier, H., Gesing, J., Boblau, M.: An ontology of business models for industrial product-service systems. In: Shinomura, Y., Kimita, K. (eds.) The Philosopher’s Stone for Sustainability: Proceedings of the 4th CIRP International Conference on Industrial Product-Service Systems, pp. 191–196. Springer, New York (2012)Google Scholar
  53. 53.
    Lagemann, H., Meier, H.: Robust capacity planning for the delivery of industrial product-service systems. Procedia CIRP 19, 99–104 (2014)CrossRefGoogle Scholar
  54. 54.
    Schenkl, S.A., Schmidt, D.M., Schockenhoff, D., Maurer, M.: Knowledge evaluation for PSS providers. Procedia CIRP 16, 86–91 (2014)CrossRefGoogle Scholar
  55. 55.
    Durugbo, C., Riedel, J.C.K.H.: Readiness assessment of collaborative networked organisations for integrated product and service delivery. Int. J. Prod. Res. 51(2), 598–613 (2013)CrossRefGoogle Scholar
  56. 56.
    Meier, H., Roy, R., Seliger, G.: Industrial product-service systems—IPS2. CIRP Ann. Manuf. Technol. 59, 607–627 (2010)CrossRefGoogle Scholar
  57. 57.
    Erkoyuncu, J.A., Roy, R., Shehab, E., Wardle, P.: Uncertainty challenges in service cost estimation for product-service systems in the aerospace and defence industries. In: CIRP IPS2 Conference, pp. 200–207. Cranfield University, UK (2009)Google Scholar

Copyright information

© IFIP International Federation for Information Processing 2015

Authors and Affiliations

  • Dimitris Mourtzis
    • 1
  • Sophia Fotia
    • 1
  • Michael Doukas
    • 1
  1. 1.Laboratory for Manufacturing Systems and Automation, Department of Mechanical Engineering and AeronauticsUniversity of PatrasPatrasGreece

Personalised recommendations