Performance Indicators for the Evaluation of Product-Service Systems Design: A Review

  • Dimitris Mourtzis
  • Sophia Fotia
  • Michael Doukas
Conference paper
Part of the IFIP Advances in Information and Communication Technology book series (IFIPAICT, volume 460)


Recently, industries have shifted their focus on the combined ecosystem of products-services. The innovative business strategy of PSS provides an integrated solution that gives the potential for sustainability gains for both company and customer. Similarly to other business aspects, the PSS efficiency design is evaluated through performance indicators, during the phase of concept evaluation, which is the last phase before launching a product-service. This phase plays a critical role for the success of a PSS. A successful evaluation prevents design modifications or redesign, significantly reduces the cost and lead time of PSS development. There is however, limited work on integrated evaluation approaches for PSS design models, and also a lack of a collective accounting of the most important key performance indicators (KPIs) devoted on PSS. The present work attempts to contribute in these directions, and proposes a conceptual framework for the effective evaluation of PSS design using important KPIs.


Product service system (PSS) Key performance indicators (KPIs) 



This work has been partially supported by the H2020 EC funded project “Cloud Manufacturing and Social Software-based Context Sensitive Product-Service Engineering Environment for Globally Distributed Enterprise - DIVERSITY” (GA No: 636692).


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Copyright information

© IFIP International Federation for Information Processing 2015

Authors and Affiliations

  • Dimitris Mourtzis
    • 1
  • Sophia Fotia
    • 1
  • Michael Doukas
    • 1
  1. 1.Laboratory for Manufacturing Systems and Automation, Department of Mechanical Engineering and AeronauticsUniversity of PatrasPatrasGreece

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