A Hierarchical Classification Model of QoE Influence Factors

  • Lamine AmourEmail author
  • Sami Souihi
  • Said Hoceini
  • Abdelhamid Mellouk
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9071)


Quality of Service (QoS) optimization are not sufficient to ensure users needs. That’s why, operators are investigating a new concept called Quality of Experience (QoE), to evaluate the real quality perceived by users. This concept becomes more and more important, but still hard to estimate. This estimation can be influenced by a lot of factors called: Quality of Experience Influence Factors (QoE IFs). In this work, we survey and review existing approaches to classify QoE IFs. Then, we present a new modular and extensible classification architecture. Finally, regarding the proposed classification, we evaluate some QoE estimation approaches to highlight the fact that categories do not affect in the same the user perception.


Quality of Experience (QoE) Mobile environment Quality of Experience Influence Factors (QoE IFs) Quality of Service (QoS) 



This work has been funded by LiSSi laboratory from the UPEC university in the framework of the French cooperative project PoQEMoN, Pôle de Compétitivité Systematic (FUI 16).


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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  • Lamine Amour
    • 1
    Email author
  • Sami Souihi
    • 1
  • Said Hoceini
    • 1
  • Abdelhamid Mellouk
    • 1
  1. 1.Networks and Telecommunications Department and LiSSi Laboratory - IUT C/VUniversity of Paris-Est Créteil VdMCréteilFrance

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