E-Mail Delivery Mediation System Based on User Interruptibility

  • Yasumasa Kobayashi
  • Takahiro Tanaka
  • Kazuaki Aoki
  • Kinya Fujita
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9169)

Abstract

To eliminate the distraction caused by inappropriately timed e-mail delivery notification, we constructed a prototype e-mail delivery mediation system. The system was designed to mediate incoming e-mails based on user interruptibility, which is estimated from PC operational activities of the user. The system delivers e-mails at higher interruptibility times, especially at application switching moments, which are considered a substitute for task breakpoints in work which uses PC. A trial experiment with eight participants in an ordinary working environment was conducted. The experiment results suggested that e-mails were delivered at higher estimated interruptibility times and decreased feelings of hindrance regarding incoming e-mails. However, there were e-mail deliveries at low interruptibility moments even though participants were using the system. Therefore, further study must be conducted to improve the system and to conduct analysis on work efficiency.

Keywords

E-mail Interruptibility Interruption Work efficiency 

Notes

Acknowledgements

This work was partly supported by KAKENHI from JSPS, funds for Smart Space Technology toward a Sustainable Society from MEXT, and funds for Ultra-realistic Communication Systems from NICT.

References

  1. 1.
    Barley, S.R., Meyerson, D.E., Grodal, S.: E-mail as a source and symbol of stress. Organ. Sci. 22(4), 887–906 (2011)CrossRefGoogle Scholar
  2. 2.
    Jackson, T., Dawson, R., Wilson, D.: The cost of email interruption. J. Syst. Inf. Technol. 5(1), 81–92 (2001)CrossRefGoogle Scholar
  3. 3.
    Wiese, J., Biehl, J.T., Turner, T., van Melle, W., Girgensohn, A.: Beyond yesterday’s tomorrow: towards the design of awareness technologies for the contemporary worker. In: Proceedings of the 13th International Conference on Human Computer Interaction with Mobile Devices and Services, pp. 455–464. ACM (2011)Google Scholar
  4. 4.
    Fogarty, J., Lai, J., Christensen, J.: Presence versus availability: the design and evaluation of a context-aware communication client. Int. J. Hum. Comput. Stud. 61(3), 299–317 (2004)CrossRefGoogle Scholar
  5. 5.
    Minakuchi, M., Takeuchi, T., Kuramoto, I., Shibuya, Y., Tsujino, Y.: An automatic estimation method for busyness at deskwork. Trans. Hum. Interface Soc. 6(1), 69–74 (2004). (in Japanese)Google Scholar
  6. 6.
    Fogarty, J., Hudson, S.E., Atkeson, C.G., Avrahami, D., Forlizzi, J., Kiesler, S., Yang, J.: Predicting human interruptibility with sensors. ACM Trans. Comput.-Hum. Interact. (TOCHI) 12(1), 119–146 (2005)CrossRefGoogle Scholar
  7. 7.
    Iqbal, S.T., Bailey, B.P.: Investigating the effectiveness of mental workload as a predictor of opportune moments for interruption. In: CHI 2005 Extended Abstracts on Human Factors in Computing Systems, pp. 1489–1492. ACM (2005)Google Scholar
  8. 8.
    Tanaka, T., Fujita, K.: Study of user interruptibility estimation based on focused application switching. In: Proceedings of the ACM 2011 Conference on Computer Supported Cooperative Work, pp. 721–724. ACM (2011)Google Scholar
  9. 9.
    Hashimoto, S., Tanaka, T., Fujita, K.: Improvement of interruptibility estimation during PC work by reflecting conversation status. IEICE Trans. Inf. Syst. 97(12), 3171–3180 (2014)CrossRefGoogle Scholar
  10. 10.
    Tanaka, T., Abe, R., Aoki, K., Fujita, K.: Interruptibility estimation based on head motion and PC operation. Int. J. Hum.-Comput. Interact. 31(3), 167–179 (2015, to appear)CrossRefGoogle Scholar

Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  • Yasumasa Kobayashi
    • 1
  • Takahiro Tanaka
    • 2
  • Kazuaki Aoki
    • 1
  • Kinya Fujita
    • 1
  1. 1.Graduate SchoolTokyo University of Agriculture and TechnologyKoganeiJapan
  2. 2.Nagoya UniversityNagoyaJapan

Personalised recommendations