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ISO 9241-11 Revised: What Have We Learnt About Usability Since 1998?

  • Nigel Bevan
  • James Carter
  • Susan Harker
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9169)

Abstract

A revision is currently being undertaken of ISO 9241-11, published in 1998 to provide guidance on usability. ISO-9241-11 defines usability in terms of effectiveness, efficiency and satisfaction in a particular context of use. The intention was to emphasise that usability is an outcome of interaction rather than a property of a product. This is now widely accepted. However, the standard also places emphasis on usability measurement and it is now appreciated that there is more to usability evaluation than measurement. Other developments include an increasing awareness of the importance of the individual user’s emotional experience as discretionary usage of complex consumer products and use of the World Wide Web have became more widespread. From an organisational perspective, it is now appreciated that usability plays an important role in managing the potentials risks that can arise from inappropriate outcomes of interaction. The revision of ISO 9241-11 takes account of these issues and other feedback.

Keywords

Standards Usability User experience 

Notes

Acknowledgements

ISO 9241-11 is being developed by the ISO working group TC159/SC4/WG6 and the new draft was produced by the authors of this paper. Particular thanks are due to Karsten Nebe for his feedback on the paper, and to the other members of the working group that include: S. Fukuzumi, C. Hoback, J. Earthy, K. Enflo, T. Geis, T. Jokela, C. Lutsch, S. Turner, A. Walldius, and J. Williams.

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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  1. 1.Professional UX ServicesLondonUK
  2. 2.Computer Science DepartmentUniversity of SaskatchewanSaskatoonCanada
  3. 3.Loughborough Design SchoolLoughborough UniversityLoughboroughUK

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