Alleviating the Negative Effect of Up and Downvoting on Help Seeking in MOOC Discussion Forums

  • Iris Howley
  • Gaurav Tomar
  • Diyi Yang
  • Oliver Ferschke
  • Carolyn Penstein Rosé
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9112)

Abstract

Through the lens of Expectancy Value Theory, we examine the effect of help giver badges, information about helper expertise, and up- and downvoting on help seeking in a MOOC discussion forum. Results show that badges alleviated the negative impact on help seeking introduced by up- and downvoting.

Keywords

Help seeking MOOCs Reputation systems Discussion forums 

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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  • Iris Howley
    • 1
  • Gaurav Tomar
    • 1
  • Diyi Yang
    • 1
  • Oliver Ferschke
    • 1
  • Carolyn Penstein Rosé
    • 1
  1. 1.Carnegie Mellon UniversityPittsburghUSA

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