International Internet of Things Summit

IoT360 2014: Internet of Things. IoT Infrastructures pp 118-124 | Cite as

“I Expect Smart Services!” User Feedback on NFC Based Services Addressing Everyday Routines

  • Bente Evjemo
  • Sigmund Akselsen
  • Dag Slettemeås
  • Arne Munch-Ellingsen
  • Anders Andersen
  • Randi Karlsen
Conference paper
Part of the Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering book series (LNICST, volume 151)

Abstract

Smartphones are central to everyday activities. Paired with short distance radio technologies the range of smartphone application is extended and development of “smarter” services is enabled. A trial, including 60 pilot users, shows that the smartphone itself and its capability to emulate transaction and access cards are highly valued. In order to meet expectations adaptive and personalized features/services should be added, based on knowledge of the individual users’ activities and communicated needs, as well as their curiosity for new adventures.

Keywords

Smartphone NFC Everyday routines User study 

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Copyright information

© Institute for Computer Sciences, Social Informatics and Telecommunications Engineering 2015

Authors and Affiliations

  • Bente Evjemo
    • 1
  • Sigmund Akselsen
    • 1
  • Dag Slettemeås
    • 2
  • Arne Munch-Ellingsen
    • 1
  • Anders Andersen
    • 3
  • Randi Karlsen
    • 3
  1. 1.Telenor ResearchTromsøNorway
  2. 2.National Institute for Consumer ResearchOsloNorway
  3. 3.UiT The Arctic University of NorwayTromsøNorway

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