Communication in Firm-Internal Global Software Development with China

  • Bilal Zaghloul
  • Dirk Riehle
  • Minghui Zhou
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 210)


Globally distributed software development projects are on the rise. However, 69% of cross-regional projects fail completely or partially, because of lack of cross-cultural understanding. This paper presents a qualitative study of the impact of communication on Global Software Development (GSD) within firms due to cultural differences. In particular, we provide a model of problems and solutions related to communication of German/Chinese and American/Chinese collaborations in GSD. The model was derived using grounded theory to study six globally distributed software development projects. The results may not only help companies understand cultural problems, but also help them overcome these problems. To this end, we discuss the solutions adopted by the multinational software companies that we studied.


Global software development Cultural differences Communication Qualitative research China collaboration 


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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  1. 1.Information Systems DepartmentFriedrich-Alexander University Erlangen-NürnbergNurembergGermany
  2. 2.Computer Science DepartmentFriedrich-Alexander University Erlangen-NürnbergErlangenGermany
  3. 3.School of Electronics Engineering and Computer SciencePeking UniversityBeijingChina

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