Basic Services Reach Out Towards Under-Served Populations

  • Thomas Wetter
Part of the Health Informatics book series (HI)


Cell phones have spread at a pace that basic services are now available nearly everywhere. Respective Consumer Health Informatics services range from simple stereotypical broadcast SMS appointment reminders to sophisticated medication or vaccination alerts where information about taken medications or vaccinations is fed back and disables a due SMS. Many services originate from low and middle income low population density countries. Knowledge, behavior, and medical outcome effects can in some cases be shown, however, confounders must be minded and the right frequency of SMS or IVR calls, launch strategy and elements that add convenience must be found. Services with little to moderate in-person elements are cost-effective. In some cases involving client family increases positive effects.


SMS Text message IVR Public health Treatment reminder Treatment adherence Visit reminder Information requests Evaluation challenges 


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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  • Thomas Wetter
    • 1
    • 2
  1. 1.Institute for Medical Biometry and InformaticsUniversity of HeidelbergHeidelbergGermany
  2. 2.Department of Biomedical Informatics and Medical EducationUniversity of Washington School of MedicineSeattleUSA

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