Investigating the Potential of Capability-Driven Design and Delivery in an SME Case Study

  • Kurt SandkuhlEmail author
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 215)


In many business sectors, competitiveness on an international market is closely linked to the ability to quickly adapt business models and company strategies to changes in the market environment or in customer demands. Capability management is among the approaches which have been proposed as contributions to tackle these challenges. One of the key features is to explicitly capture the delivery context of a business services and to provide mechanisms for configuring or generating its deliver. Among the approaches to capability management is the capability-driven design and delivery (CDD) approach proposed in the EU-FP7 project CaaS. The aim of this paper is to contribute to (1) a better understanding of the potential of CDD and (2) the validation of the CDD approach. The paper addresses these aspects by considering the case of a small and medium-sized enterprise (SME) as an example.


Capability modelling Business potential SME Capability management 



This work has been performed as part of the EU-FP7 funded project no: 611351 CaaS – Capability as a Service in Digital Enterprises.


  1. 1.
    Mayring, P.: Qualitative content analysis. Forum Qual. Soc. Res. 1(2), Art. 20 (2000).
  2. 2.
    Wohlin, C., Runeson, P., Host, M., Ohlsson, C., Regnell, B., Wesslén, A.: Experimentation in Software Engineering: an Introduction. Kluver Academic Publishers, Boston (2000)CrossRefGoogle Scholar
  3. 3.
    Yin, R.K.: Case Study Research: Design and Methods. Applied Social Research Methods Series, vol. 5, 3rd edn. Sage Publications Inc., Thousand Oaks (2002)Google Scholar
  4. 4.
    Jiang, Y., Zhao, J.: An empirical research of the forming process of firm inter-organizational e-business capability: based on the supply chain processes. In: 2010 2nd International Conference on Information Science and Engineering (ICISE), pp. 2603–2606 (2010)Google Scholar
  5. 5.
    Antunes, G., Barateiro, J., Becker, C., et al.: Modeling contextual concerns in enterprise architecture. In: 2011 15th IEEE International Enterprise Distributed Object Computing Conference Workshops (EDOCW), pp. 3–10 (2011)Google Scholar
  6. 6.
    Eriksson, T.: Processes, antecedents and outcomes of dynamic capabilities. Scandinavian Journal of Management (2013). doi: 10.1016/j.scaman.2013.05.001
  7. 7.
    Boonpattarakan, A.: Model of thai Small and medium sized enterprises’ organizational capabilities: review and verification. JMR 4(3), 15 (2012). doi: 10.5296/jmr.v4i3.1557 CrossRefGoogle Scholar
  8. 8.
    Stirna, J., Grabis, J., Henkel, M., Zdravkovic, J.: Capability driven development – an approach to support evolving organizations. In: Sandkuhl, K., Seigerroth, U., Stirna, J. (eds.) PoEM 2012. LNBIP, vol. 134, pp. 117–131. Springer, Heidelberg (2012)CrossRefGoogle Scholar
  9. 9.
    Chen, J., Tsou, H.: Performance effects of 5IT6 capability, service process innovation, and the mediating role of customer service. J. Eng. Tech. Manage. 29(1), 71–94 (2012). doi: 10.1016/j.jengtecman.2011.09.007 CrossRefGoogle Scholar
  10. 10.
    Zdravkovic, J., Stirna, J., Henkel, M., Grabis, J.: Modeling business capabilities and context dependent delivery by cloud services. In: Salinesi, C., Norrie, M.C., Pastor, Ó. (eds.) CAiSE 2013. LNCS, vol. 7908, pp. 369–383. Springer, Heidelberg (2013)CrossRefGoogle Scholar
  11. 11.
    Wirtz, B.W.: Business Model Management. Design - Instruments - Success Factors, 1st edn. Gabler, Wiesbaden (2011)CrossRefGoogle Scholar
  12. 12.
    Brézillon, P., Cavalcanti, M.: Modeling and using context. Knowl. Eng. Rev. 13(2), 185–194 (1998). doi: 10.1017/S0269888998004044 CrossRefGoogle Scholar
  13. 13.
    Zott, C., Amit, R.: Designing your future business model: an activity system perspective. Long Range Plan. 43, 216–226 (2010)CrossRefGoogle Scholar
  14. 14.
    Sandkuhl, K., Stirna, J., Persson, A., Wißotzki, M.: Enterprise Modeling: Tackling Business Challenges with the 4EM Method. The Enterprise Engineering Series. Springer, Heidelberg (2014). ISBN 978-3662437247CrossRefGoogle Scholar
  15. 15.
    Bērziša, S., Bravos, G., Gonzalez Cardona, T., Czubayko, U., España, S., Grabis, J., Henkel, M., Jokste, L., Kampars, J., Koc, H., Kuhr, J., Llorca, C., Loucopoulos, P., Juanes Pascual, R., Sandkuhl, K., Simic, H., Stirna, J., Zdravkovic, J.: Deliverable 1.4: Requirements specification for CDD, CaaS – Capability as a Service for Digital Enterprises, FP7 project no 611351, Riga Technical University, Latvia (2014)Google Scholar
  16. 16.
    Sandkuhl, K., Koç, H., Stirna, J.: Context-aware business services: technological Support for business and IT-alignment. In: Abramowicz, W., Kokkinaki, A. (eds.) BIS 2014 Workshops. LNBIP, vol. 183, pp. 190–201. Springer, Heidelberg (2014)Google Scholar
  17. 17.
    Bērziša, S., Bravos, G., Gonzalez Cardona, T., Czubayko, U., España, S., Grabis, J., Henkel, M., Jokste, L., Kampars, J., Koç, H., Kuhr, J.-C., Llorca, C., Loucopoulos, P., Juanes Pascual, R., Pastor, O., Sandkuhl, K., Simic, H., Stirna, J., Zdravkovic, J.: Capability driven development: an approach to designing digital enterprises. Bus. Info. Syst. Eng. (BISE) 57(1), 15–25 (2015). doi: 10.1007/s12599-014-0362-0 CrossRefGoogle Scholar
  18. 18.
    Office of Government Commerce: The Official Introduction to the ITIL Service Lifecycle, 2007th edn. The Stationery Office, London (2007)Google Scholar

Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  1. 1.University of RostockRostockGermany
  2. 2.ITMO UniversitySt. PetersburgRussia

Personalised recommendations