Community Engagement, Democracy and Public Policy: A Practitioner Perspective



The author argues that adopting a deficit model of public service delivery where services ‘fix’ communities rather than build on the strengths they have, is just not working. She provides a personal practitioner’s view of the future of democracy in the UK with particular focus on the way in which public services understand the communities they serve. Going beyond public confidence and satisfaction ratings, Citizens’ Charters, pledges and Local Area Agreements offers the opportunity to reconnect the state with the individual and to re think the feminist phrase of ‘the personal is political’ so that it can be applied to all public services. By developing new skills to listen differently to the communities they serve, public services can act as the enabler of active citizenship to reduce demand and improve social capital.


Social capital Democracy Public services Community engagement Citizenship 


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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  1. 1.MutualGainEssexUK

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